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Shift Supervisor

2 weeks ago

Thunder Bay, Ontario, Canada Tbwa ChiatDay Inc Full time

At Quantum Coffee, we're looking for a skilled Shift Supervisor to lead our team in delivering exceptional customer experiences.

About the Role

This role is responsible for working at various stations throughout the coffee bar, providing coaching to team members, and ensuring store operations run smoothly during scheduled shifts.

Key Responsibilities
  • Cash Handling and Sales Reports: Use Point-of-Sale (POS) system, manage cash handling, and produce end-of-day sales reports.
  • Team Training and Support: Train, support, and lead the team on the floor, providing guidance as needed.
  • Customer Service: Go above and beyond to provide memorable experiences for our guests.
  • Store Operations: Execute store operations during scheduled shifts, including organizing opening and closing duties.
  • Health and Safety: Follow health, safety, and sanitation guidelines for all products, ensuring a safe environment for employees and customers.
Requirements
  • Experience: 1-2 years of barista experience; shift supervisor experience preferred.
  • Skills: Able to direct the work of others, work as part of a team, read situations, and problem-solve quickly.
  • Physical Requirements: Ability to stand/walk for extended periods, occasional carrying and lifting up to 50lb.