Diagnostic Instrumentation Specialist

2 weeks ago

Toronto, Ontario, Canada Roche Full time
Job Description

This is a key role within our Diagnostic Support team in Toronto, Canada. As a Diagnostic Instrumentation Specialist, you will be responsible for providing expert-level support to customers across the region.

Key Responsibilities:
  • Provide on-site installation, maintenance, and repair of diagnostic instrumentation at customer sites;
  • Manage individual car stock of spare parts and acquire spare parts as required to ensure timely completion of installations and repairs;
  • Offer IT (hardware and software) first-line support to customers, including hardware and software troubleshooting and resolution;
  • Collaborate with Technical Support Specialists (TSS), Technical Support Representatives (TSR), and other stakeholders to resolve complex technical issues;
  • Participate in service meetings and contribute to discussions on improving support for Roche Diagnostics Canada customers;
  • Perform instrumentation QC in head office and prepare instrument shipments as per Service Coordination requests;
Preventive Maintenance & Technical Service Bulletins:
  • Perform preventative maintenance for assigned customers according to established guidelines;
  • Complete technical service bulletins on assigned customers in a timely manner, adhering to Roche Diagnostics Canada's guidelines and timelines;
Administrative Duties:
  • Prepare and submit Service Report Orders (SO);
  • Complete other administrative tasks, such as expense management, timesheet submission, training planning, and technical reading;
Instrument Installation Process:
  • Conduct site inspections and complete all necessary documentation;
  • Provide recommendations for preparing adequate environments for Roche instrument installations;
  • Install Roche instrumentation at customer sites, adhering to Roche Diagnostics Canada's guidelines;
Training:
  • Attend training sessions on appointed Roche instrumentation;
Required Skills and Qualifications:
  • Diploma of Collegial Studies in Electronic Technology or Community College Specialty in Biomedical Engineering;
  • Knowledge of instrument computers, laptops, and personal computers, including Windows and common Office programs (Word, Excel, PowerPoint);
  • 2-3 years of experience in diagnostics instrumentation troubleshooting (a plus);
  • Must be available to work on standby and flexible to travel;
  • Minimum knowledge of IT systems and network infrastructure;
  • Bachelor's degree (a plus).

We offer an estimated annual salary range of $65,000-$85,000, depending on qualifications and experience. If you are a highly motivated and experienced professional looking to join a dynamic team, please apply today.

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