Relationship Manager Assistant

6 days ago


Edmonton, Alberta, Canada Scotiabank Full time

About Scotiabank:



Scotiabank is a leading bank in the Americas, committed to helping our customers, their families, and their communities achieve success through a range of advice, products, and services.



Job Description:



This role is part of our Commercial Banking Division, where we provide financial solutions to businesses and individuals. As a Client Service Coordinator, you will be responsible for supporting our Relationship Managers in servicing our commercial clients.



Key Responsibilities:




  • Servicing existing and new clients by coordinating efforts with internal partners and directly engaging with clients to address their needs
  • Providing onboarding services, including collecting information from clients and various sources to assess risk profiles and ensure regulatory compliance
  • Resolving service-related matters raised by clients, working closely with Relationship Managers and Credit Analysts
  • Coordinating loan funding and business account openings with clients, Credit Analysts, and internal partners
  • Escalating issues promptly and providing status updates on progress


Required Skills and Qualifications:




  • College/University degree or equivalent work experience
  • Strong commitment to excellent client service and ability to resolve issues amicably and promptly
  • Strong organizational skills to coordinate multiple requests from Relationship Managers
  • Excellent interpersonal and written communication skills
  • Knowledge of onboarding, Know Your Customer, and Anti-Money Laundering processes
  • Familiarity with Commercial Banking partners and their roles in servicing clients


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