Inventory Coordinator

2 weeks ago

Montreal, Quebec, Canada SSENSE Full time

As an Inventory Coordinator at SSENSE Montreal, you will play a vital role in ensuring the optimal processing and operations of inventory on-hand. This includes transfers of goods and density control to enhance and maximize the customer experience on a daily basis.

Key Responsibilities:

Customer Experience - 20%

  • Support the customer journey flow through visitor and appointment models, ensuring outstanding customer experiences are achieved through presentations, inventory management, and after-sales service.

Operations - 70%

  • Achieve operational KPIs as per the metric dashboard.
  • Maximize productivity and enhance the customer experience measured by UPH, Online Orders fill rate, Walk-ins sales, and Inventory control accuracy.
  • Process seamless inbound and outbound operational, and back of house activities, maintaining a high standard of back of house storage.
  • Assist when necessary with appointment-model operational activities, taking ownership to meet the promise to customers.
  • Build strong relationships with the warehouse team to continuously improve processes to provide the highest quality of customer service.
  • Support loss prevention in all areas of physical security, inventory management, and transaction accuracy.
  • Ensure compliance of store operations, health and safety, maintenance, and company policies.
  • Maintain current visual direction through communicating and ensuring highest standards of visual presentation.

Requirements:

  • A minimum of 1 year's previous operation experience in luxury retail, hospitality, or customer service.
  • College or University degree in Logistic, Business, Management, or a related field is preferred.
  • Experience with operating POS system.
  • Ability to lift heavy boxes (15kg).
  • Excellent written and verbal communication skills in both English and French.
  • Proficiency in Microsoft Office Suite, Google Suite, Web, and computer-savviness.
  • Hours/days of work can be varied due to the demands of the business.

Skills:

  • Detail-oriented with strong time management and organisational skills.
  • Team player.
  • Customer-oriented with strong problem-solving skills.
  • Ability to work in a fast-paced environment, while delivering a high level of customer service.
  • Demonstrate a high degree of maturity and integrity.
  • Highly competent with technology and mobile applications.

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