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Member Experience Associate

2 months ago

Thunder Bay, Ontario, Canada Movati Athletic Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our Member Experience team at Movati Athletic. As a Member Experience Associate, you will play a vital role in delivering exceptional service to our members and ensuring they feel welcome, comfortable, and healthy in our clubs.

Key Responsibilities

  • Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
  • Provide exceptional customer service to retail operations (cafe and pro-shop)
  • Ensure cleaning duties are completed and maintained in a safe and timely manner
  • Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
  • Responsible for all sales transactions
  • Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
  • Assists with member experience events throughout the club as needed

Requirements

  • High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
  • 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
  • Current CPR & First Aid are required and must be maintained through employment

What We Offer

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.

About Us

Movati Athletic is a leading fitness brand that values its employees and strives to create a positive and inclusive work environment. Our 5 Core Values are: Care, Commitment, Authenticity, Diversity, and Work Ethic. We are committed to helping our members feel welcome, comfortable, and healthy, and we believe that our employees are essential to achieving this goal.