Customer Service Representative

3 weeks ago


Bolton, Canada Advance Auto Parts Full time

About the Role:

We are seeking a highly motivated and detail-oriented Customer Service Administrator to join our team at Advance Auto Parts. As a Customer Service Administrator, you will be responsible for responding to customer requests, determining the availability of parts and prices, and processing invoice orders in a timely and efficient manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Determine the availability of parts and prices, and process invoice orders
  • Provide excellent customer service and build strong relationships with customers
  • Work collaboratively with the customer service team to achieve sales and customer satisfaction goals
  • Perform other duties as assigned by the Customer Service Manager

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to a robust online training system for personal or leadership development
  • Employee discounts on auto parts, tools, and equipment

Requirements:

  • 1-3 years of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Basic knowledge of Microsoft Windows, Excel, and Word
  • High school diploma or general education degree (GED)

Work Environment:

The Customer Service Administrator will work in a office environment with a moderate noise level. The employee will be required to sit, walk, or stand for long periods of time and use hands and fingers to keyboard, reach with hands and arms, and stoop.



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