Technical Support Specialist

6 days ago


Markham, Ontario, Canada Sage Recruiting Full time

About the Role:

We are seeking a highly skilled Senior Product Support Analyst – Web to join our team at Sage Recruiting.

This is an exciting opportunity for someone passionate about technical support, customer service, and web-based solutions. As a key member of our Support Team in a rapidly growing organization, you will be responsible for handling escalated client issues, troubleshooting complex technical challenges, and optimizing support processes.

The ideal candidate will have 5+ years of experience in customer service, preferably in a SaaS or web-based product environment. Strong technical troubleshooting skills, particularly in Windows, iOS, and Android environments, are essential.

Your Key Responsibilities:

  • Serve as a technical expert for web-related support inquiries.
  • Troubleshoot and resolve complex client issues in a timely manner.
  • Act as a liaison between clients and internal teams, ensuring clear communication and resolution of technical concerns.
  • Provide guidance and mentorship to junior support team members.
  • Assist in managing support queues, emails, and call escalations to ensure prompt response times.
  • Collaborate with internal departments to streamline support processes and improve efficiency.
  • Maintain and update client-facing support documentation.
  • Participate in on-call support rotations for emergency issues.
  • Contribute to continuous learning initiatives, staying up to date with industry trends and company products.

What We Offer:

  • A competitive salary: $65,000 – $75,000 + Bonus.
  • Career growth opportunities within a growing company.
  • A dynamic and collaborative work environment.
  • Great business casual working environment.


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