Technical Support Specialist
6 days ago
About the Role:
We are seeking a highly skilled Senior Product Support Analyst – Web to join our team at Sage Recruiting.
This is an exciting opportunity for someone passionate about technical support, customer service, and web-based solutions. As a key member of our Support Team in a rapidly growing organization, you will be responsible for handling escalated client issues, troubleshooting complex technical challenges, and optimizing support processes.
The ideal candidate will have 5+ years of experience in customer service, preferably in a SaaS or web-based product environment. Strong technical troubleshooting skills, particularly in Windows, iOS, and Android environments, are essential.
Your Key Responsibilities:
- Serve as a technical expert for web-related support inquiries.
- Troubleshoot and resolve complex client issues in a timely manner.
- Act as a liaison between clients and internal teams, ensuring clear communication and resolution of technical concerns.
- Provide guidance and mentorship to junior support team members.
- Assist in managing support queues, emails, and call escalations to ensure prompt response times.
- Collaborate with internal departments to streamline support processes and improve efficiency.
- Maintain and update client-facing support documentation.
- Participate in on-call support rotations for emergency issues.
- Contribute to continuous learning initiatives, staying up to date with industry trends and company products.
What We Offer:
- A competitive salary: $65,000 – $75,000 + Bonus.
- Career growth opportunities within a growing company.
- A dynamic and collaborative work environment.
- Great business casual working environment.
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