Application Support Specialist
2 weeks ago
We are seeking a highly skilled Application Support Analyst to join our team at Venterra Realty. As a key member of our technology team, you will be responsible for ensuring the service quality of our application suite.
Key Responsibilities- Monitor applications for service interruption or degradation, and analyze alerts to determine if they need to be escalated.
- Implement data fixes by writing and executing SQL to resolve data problems in our production environment.
- Act as a first responder for application incidents, coordinate with relevant teams and stakeholders, and provide progress updates for users.
- Identify patterns in support to identify problems, understand their impact, and work with software development to prioritize fixes.
- Measure the availability of our applications and report on them monthly.
- Assist the acquisition team in enrolling new properties that Venterra acquires into our applications, and execute SQL queries and perform post-acquisition data fixes.
- Build out our internal knowledge-base about application operations and keep it updated.
- 2-3 years' previous experience supporting, configuring, and monitoring business applications.
- Good understanding of relational database concepts, including tables, views, and procedures.
- Proficient in SQL, including select, update, delete, and joins.
- Strong communicator at all levels with exceptional verbal and written proficiency.
- Motivated and passionate about seeking improvements, with a passion for understanding business needs balanced with development priorities.
- Excellent analytical skills, technical acumen, and ability to use tools and run commands and procedures in a technology context.
- Familiarity with Atlassian products, including Jira, Jira Service Management, and Confluence.
- Knowledge of ITIL concepts and terminology.
Venterra Realty is a well-capitalized, privately held investment and technology company with ~ $5.0 billion in managed assets and $375+ million in revenues. We are a values-based company that is honoured to have received numerous workplace recognitions, including being named a four-time winner. We are looking for people who share our values and are passionate about driving continuous improvements and the use of technology with data to drive business results.
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Application Support Specialist
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Richmond Hill, Ontario, Canada Venterra Realty Full timeJob Title: Application Support AnalystJob Summary:Venterra Realty is seeking a highly skilled Application Support Analyst to join our team. As a key member of our technology team, you will be responsible for ensuring the service quality of our application suite.Key Responsibilities:Monitor applications for service interruption or degradation and analyze...
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Application Support Specialist
2 days ago
Richmond Hill, Ontario, Canada Venterra Realty Full timeJob Title: Application Support AnalystJob Summary:Venterra Realty is seeking a highly skilled Application Support Analyst to join our team. As a key member of our technology team, you will be responsible for ensuring the service quality of our application suite.Key Responsibilities:Monitor applications for service interruption or degradation and analyze...
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Richmond Hill, Ontario, Canada Venterra Realty Full timeJob Title: Application Support AnalystAbout the Role:Venterra Realty is seeking a highly skilled Application Support Analyst to join our technology team. As a key member of our team, you will be responsible for ensuring the service quality of our application suite.Key Responsibilities:Monitor applications for service interruption or degradation and analyze...
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Application Support Specialist
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Richmond Hill, Ontario, Canada Venterra Realty Full timeJob Title: Application Support AnalystAbout the Role:Venterra Realty is seeking a highly skilled Application Support Analyst to join our technology team. As a key member of our team, you will be responsible for ensuring the service quality of our application suite.Key Responsibilities:Monitor applications for service interruption or degradation and analyze...
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Application Support Specialist
5 days ago
Richmond Hill, Ontario, Canada Venterra Realty Full timeJob Title: Application Support AnalystJob Summary:Venterra Realty is seeking a highly skilled Application Support Analyst to join our technology team. As a key member of our team, you will be responsible for ensuring the service quality of our application suite.Key Responsibilities:Monitor applications for service interruption or degradation and analyze...
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Application Support Specialist
5 days ago
Richmond Hill, Ontario, Canada Venterra Realty Full timeJob Title: Application Support AnalystJob Summary:Venterra Realty is seeking a highly skilled Application Support Analyst to join our technology team. As a key member of our team, you will be responsible for ensuring the service quality of our application suite.Key Responsibilities:Monitor applications for service interruption or degradation and analyze...
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Application Support Specialist
3 days ago
Richmond Hill, Ontario, Canada Venterra Realty Full timeJob Title: Application Support AnalystAbout the Role:Venterra Realty is seeking a highly skilled Application Support Analyst to join our technology team. As a key member of our team, you will be responsible for ensuring the service quality of our application suite.Key Responsibilities:Monitor applications for service interruption or degradation and analyze...
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Application Support Specialist
3 days ago
Richmond Hill, Ontario, Canada Venterra Realty Full timeJob Title: Application Support AnalystAbout the Role:Venterra Realty is seeking a highly skilled Application Support Analyst to join our technology team. As a key member of our team, you will be responsible for ensuring the service quality of our application suite.Key Responsibilities:Monitor applications for service interruption or degradation and analyze...
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Application Support Specialist
1 day ago
Richmond Hill, Ontario, Canada Venterra Realty Full timeJob Title: Application Support AnalystJob Summary:Venterra Realty is seeking a highly skilled Application Support Analyst to join our team. As a key member of our technology team, you will be responsible for ensuring the service quality of our application suite.Key Responsibilities:Monitor applications for service interruption or degradation and analyze...
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Application Support Specialist
14 hours ago
Richmond Hill, Ontario, Canada Venterra Realty Full timeJob Title: Application Support AnalystJob Summary:Venterra Realty is seeking a highly skilled Application Support Analyst to join our team. As a key member of our technology team, you will be responsible for ensuring the service quality of our application suite.Key Responsibilities:Monitor applications for service interruption or degradation and analyze...
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Application Support Specialist
1 week ago
Richmond Hill, Ontario, Canada Venterra Realty Full timeAbout the RoleWe are seeking a highly skilled Application Support Analyst to join our team at Venterra Realty. As a key member of our technology team, you will play a critical role in ensuring the service quality of our application suite.Key ResponsibilitiesMonitor applications for service interruption or degradation, and analyze alerts to determine if they...
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Application Support Specialist
1 week ago
Richmond Hill, Ontario, Canada Venterra Realty Full timeAbout the RoleWe are seeking a highly skilled Application Support Analyst to join our team at Venterra Realty. As a key member of our technology team, you will play a critical role in ensuring the service quality of our application suite.Key ResponsibilitiesMonitor applications for service interruption or degradation, and analyze alerts to determine if they...
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Application Support Specialist
3 weeks ago
Richmond Hill, Ontario, Canada Venterra Realty Full timeAbout the RoleVenterra Realty is seeking a highly skilled Application Support Analyst to join our team. As a key member of our technology team, you will be responsible for ensuring the service quality of our application suite.Key ResponsibilitiesMonitor applications for service interruption or degradation, and analyze alerts to determine if they need to be...
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Application Support Specialist
3 weeks ago
Richmond Hill, Ontario, Canada Venterra Realty Full timeAbout the RoleVenterra Realty is seeking a highly skilled Application Support Analyst to join our team. As a key member of our technology team, you will be responsible for ensuring the service quality of our application suite.Key ResponsibilitiesMonitor applications for service interruption or degradation, and analyze alerts to determine if they need to be...
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Application Support Specialist
2 weeks ago
Richmond Hill, Ontario, Canada Venterra Realty Full timeAbout the RoleVenterra Realty is seeking a highly skilled Application Support Analyst to join our team. As a key member of our technology department, you will be responsible for ensuring the service quality of our application suite.Key ResponsibilitiesMonitor applications for service interruption or degradation, and analyze alerts to determine if they need...
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Application Support Specialist
2 weeks ago
Richmond Hill, Ontario, Canada Venterra Realty Full timeAbout the RoleVenterra Realty is seeking a highly skilled Application Support Analyst to join our team. As a key member of our technology department, you will be responsible for ensuring the service quality of our application suite.Key ResponsibilitiesMonitor applications for service interruption or degradation, and analyze alerts to determine if they need...
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Application Support Specialist
1 week ago
Richmond Hill, Ontario, Canada Venterra Realty Full timeAbout the RoleWe are seeking a highly skilled Application Support Analyst to join our team at Venterra Realty. As a key member of our technology team, you will be responsible for ensuring the service quality of our application suite.Key ResponsibilitiesMonitor applications for service interruption or degradation, and analyze alerts to determine if they need...