Seasonal Retail Associate

3 weeks ago

Vancouver, British Columbia, Canada Canada Goose Full time
Job Description

We're seeking a Seasonal Retail Associate to support our store in delivering exceptional customer experiences.

Position Overview:

The part-time Seasonal Retail Associate is responsible for supporting the store in delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, helping bring the guest journey to life. You consistently operate at the highest level, always demonstrating a passion for the customer. Ultimately, you collaborate with your team to ensure a seamless customer journey and are a steward of Canada Goose's values and culture.

Key Responsibilities:

  • Achieve or exceed personal sales and key performance targets that contribute to driving your store's results.
  • Attend and participate in all store meetings, events, and product knowledge sessions.
  • Contribute to a positive and productive store environment through effective communication, teamwork, and collaboration.
  • Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail, etc.
  • Contribute to driving the store's Units per Transaction (UPT) by introducing new, underperforming, and strategic categories to customers.
  • Support upkeeping the overall physical store maintenance, standards, and cleanliness.
  • Effectively organize the stock room and efficiently process inbound and outbound shipments in support of delivering a seamless customer journey.
  • Maintain the sales floor and stock room inventory ensuring floor is replenished accordingly.
  • Advise customers on product recommendations through expert product knowledge.
  • Demonstrate curiosity and passion for learning and development by participating in all educational initiatives.
  • Accurately and efficiently utilize point of sale (POS) systems and operational tools in compliance with Canada Goose standards.
  • Follow all standard operating procedures with excellence.
  • Actively seek feedback to improve performance and cultivate personal and professional growth.

Requirements:

  • Minimum 1-2 years of retail experience, preferably in a customer-focused environment.
  • Bonus points for previous experience working with luxury brands in high-volume locations.
  • Ability to stand for long periods of time and must be flexible to work retail hours, including evenings, weekends, and holidays.
  • Excellent time management, organization, and multi-tasking skills.
  • Good understanding of store operations and driving sales performance.
  • Ability to work efficiently in a fast-paced and team-oriented environment.
  • Excellent communication and interpersonal skills with high attention to detail and adaptability.
  • Basic computer skills in Microsoft Office, specifically Word and Excel.
  • Proficiency in another language, Mandarin speaking preferred.

What's in it for you?

  • A company built on Canadian roots and heritage.
  • Your work is recognized with a comprehensive and competitive Total Rewards Program.
  • Opportunities for career growth through numerous internal and external programs.
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • Inspiring leaders and colleagues who will lift you up and help you grow.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream, and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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