Customer Service Representative

3 weeks ago

Fredericton, New Brunswick, Canada Adecco Canada Full time
Adecco Canada Customer Service Representative Job

Adecco Canada is seeking a dedicated and customer-oriented Customer Service Representative to join our team in Fredericton, NB. This role involves investigating customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction.

Key Responsibilities:
  • Investigate customer inquiries and categorize calls to ensure proper resolution.
  • Update customer accounts and complete billing transactions to rectify errors and process adjustments.
  • Suggest additional or alternative products and services to meet customer needs.
  • Proactively maintain and enhance ongoing customer relationships.
  • Escalate calls as appropriate when issues cannot be resolved on the first contact.
  • Exhibit good knowledge of customer care functions, demonstrating analysis, judgment, and sensitivity to customer needs.
  • Manage interactions with irate customers in stressful situations with tolerance and professionalism.
  • Utilize computer skills effectively and multitask in a dynamic environment.
  • Collaborate effectively within a team and respond positively to feedback.
Requirements:
  • Must be legally eligible to work and reside in Canada.
  • Minimum of 1 year of customer service experience.
  • High School Diploma or equivalent.
  • Strong communication skills and a customer-focused mindset.
  • Ability to work under pressure while maintaining a positive attitude.

Adecco Canada offers a dynamic work environment, competitive pay, and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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