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Customer Service Representative

1 month ago

Ottawa, Ontario, Canada Red Arrow Full time

About the Role:

We are seeking a highly skilled and customer-focused On-Board Customer Service Attendant to join our team at Red Arrow. As a key member of our onboard team, you will be responsible for providing exceptional customer service to our passengers, ensuring their comfort and safety throughout their journey.

Key Responsibilities:

  • Provide superior customer service by anticipating and exceeding passenger needs
  • Project a warm and professional image, ensuring a welcoming onboard environment
  • Perform a variety of onboard service duties, including greeting passengers, making announcements, and offering snacks and beverages
  • Assist passengers with loading and unloading of luggage as required
  • Ensure Company safety policies are followed throughout each journey

Requirements:

  • Excellent communication and interpersonal skills
  • Previous customer service or hospitality experience
  • Ability to meet the physical requirements of the job, including pushing, pulling, reaching, kneeling, carrying, and lifting items up to 50 lbs
  • Capable of working in a fast-paced and rapidly changing team environment
  • Willingness to work flexible hours, including weekends and holidays, and to travel on a consistent basis

Why Choose Red Arrow?

  • Competitive wages – earn $18 per hour
  • Paid training
  • Free travel
  • Opportunities for professional development and career growth

About Red Arrow:

Red Arrow is a leading passenger transportation company in Ontario, committed to providing exceptional customer service and a safe, comfortable travel experience. We value diversity and inclusion, and are committed to creating a workplace culture that reflects the communities we serve.