Parking Operations Director
7 days ago
We are seeking a highly skilled and experienced Parking Operations Director to lead our parking operations in various locations. As a key member of our team, you will be responsible for delivering exceptional customer service, managing personnel, analyzing financial data, and implementing strategies to increase revenue and maximize profitability.
Key Responsibilities- Customer Service: Ensure an exceptional and seamless customer experience for every parker.
- Personnel Management: Recruit, train, and develop a high-performing team, providing leadership and mentorship to staff, setting clear goals and expectations.
- Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation, and implement cost-control measures to maximize profitability.
- Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals, including pricing strategies, customer acquisition, and cost-effective operations.
- Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones, utilizing various marketing channels to increase brand visibility.
- Event Management: Coordinate parking logistics for special events and venues, ensuring seamless operations during high-traffic periods.
- Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns, ensuring client needs are met and expectations are exceeded.
- Business Development: Identify new business opportunities and partnerships that can drive growth, expanding the client base and exploring additional revenue streams.
- Team Development: Foster a culture of professionalism, accountability, and teamwork, training and developing staff to provide exceptional customer service.
Requirements: Bachelor's degree in Business Administration, Management, or a related field, proven experience in the parking management industry with a minimum of 5 years in a leadership role, strong focus on customer service and client satisfaction, proficient in location profit and loss analysis, and demonstrated experience in revenue generation and direct marketing.
BenefitsAs a full-time employee, you will be eligible for medical, vision, dental, life insurance, AD&D, STD/LTD, RRSP, and EAP benefits.
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