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Front Office Reception Agent

4 weeks ago

Banff, Alberta, Canada Accor Full time
Job Title: Front Office Reception Agent

At Fairmont Banff Springs, we are seeking a skilled and friendly Front Office Reception Agent to join our dynamic team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Provide professional and engaging service to guests, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Greet and check-in/check-out guests, ensuring all service standards are followed and guest satisfaction is met.
  • Document all guest requests, complaints, or issues, and notify designated department/personnel for resolving the situation.
  • Assist guests with hotel facilities and services, providing accurate and helpful information.
  • Drive rate through up-selling room brands and promoting hotel services.
  • Follow departmental and hotel policies, procedures, service, and safety standards.
Requirements:
  • Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights.
  • Previous experience in Front Desk or customer service an asset.
  • Previous Property Management System (PMS) experience an asset.
  • Proficient in the English language (verbal & written), second language an asset.
  • Strong communication, analytical, organizational, and administrative skills to deal with multiple priorities simultaneously.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible and reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team.
Perks and Benefits:
  • Subsidized staff accommodation provided on-site for full-time status employees.
  • One complimentary meal per shift in our staff cafeteria.
  • Comprehensive benefits package, including Medical, Vision, and Dental.
  • Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of our team members. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities.