Customer Support Services Manager
4 weeks ago
About Pilot Company
Pilot Company is a leading network of travel centers with a strong presence in the industry. With over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces, we offer a wide range of services and products to our customers.
We are committed to providing a safe and inclusive work environment for all our employees, and we welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.
Job DescriptionThe Shift Leader is a key role in our store operations, responsible for supervising employees and ensuring the smooth running of our facilities. The ideal candidate will possess excellent customer service skills, be self-motivated, and able to work effectively as part of a team.
Key responsibilities include:
- Supervising employees and maintaining a customer-focused culture
- Assisting managers with tasks and ensuring store operations run smoothly
- Providing excellent customer service and responding to customer needs
- Working a flexible schedule, including nights, days, weekends, and holidays
To be successful in this role, you will need:
- Previous experience in retail operations or a related field
- Excellent customer service skills and the ability to maintain a customer-focused culture
- Proficiency with a calculator, computer, and other equipment
- Ability to work effectively as part of a team and interact with different levels of employees, customers, vendors, and corporate representatives
We offer a range of benefits to our employees, including:
- Fuel discount
- Weekly pay
- RRSP (for full-time employees)
- Extended health care benefits (for full-time employees)
- AD&D insurance (for full-time employees)
- Life insurance (for full-time employees)
- Adoption assistance
- Tuition reimbursement
- Extensive training program
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