Automotive Operations Manager

4 weeks ago


Waterloo, Ontario, Canada Down the Road Again Automotive Full time
Job Summary

We are seeking an experienced Automotive Service Manager to lead our service department at Down the Road Again Automotive. The successful candidate will be responsible for directing and controlling daily operations, managing staff, and planning budgets.

Key Responsibilities
  • Direct and control daily operations, ensuring efficient and effective service delivery.
  • Manage staff, including assigning duties, supervising office and volunteer staff, and performing front desk duties.
  • Plan and organize daily operations, including studying market research and trends to determine consumer demand and competitor activity.
  • Plan budgets and monitor revenues and expenses, ensuring the service department operates within budget.
  • Resolve issues that may arise, including customer requests, complaints, and supply shortages.
Requirements
  • 3-4 years of experience in a service management role, preferably in the automotive industry.
  • Excellent leadership and communication skills, with the ability to motivate and direct staff.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Proficiency in computer and technology, including point of sale systems, electronic schedulers, and database software.
Work Environment

The successful candidate will work in a fast-paced environment, with tight deadlines and a focus on customer satisfaction. The service department is a motor vehicle repair shop, and the successful candidate will be required to work in a non-smoking environment.

What We Offer

Down the Road Again Automotive offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced service manager looking for a new challenge, please submit your application.



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