Business Analyst

3 weeks ago


Edmonton, Alberta, Canada Vantix Systems Inc Full time

At Vantix Systems Inc, we are seeking a skilled Business Analyst to support the implementation of our IT Service Management platform, ServiceNow.

The successful candidate will be responsible for auditing user documentation from multiple repositories and repurposing it into ServiceNow knowledge base articles.

Key accountabilities of this role include:

  • Collaborating with stakeholders to understand business requirements and objectives related to the ServiceNow implementation.
  • Assisting with the integration of ServiceNow within existing platforms and tools.
  • Working closely with the ServiceNow project teams to populate the ServiceNow knowledge base according to specific organizational needs.
  • Evaluating available documentation and assessing its present validity for inclusion in the ServiceNow knowledge base.
  • Contributing to the overall ServiceNow implementation, focusing on the knowledge aspect.

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