Project Coordinator

2 weeks ago

Guelph, Ontario, Canada ServiceMaster Restore Full time
Job Summary

ServiceMaster Restore is seeking a skilled Project Manager to join our team. As a key member of our restoration team, you will be responsible for managing all aspects of projects, including obtaining quotes from sub-trades, budgets, final repair estimates, and ensuring timely and efficient project restoration.

Key Responsibilities
  • Attend various sites and prepare detailed scopes and estimates for insurance & non-insurance jobs received
  • Respond immediately to emergency insurance and non-insurance claims for losses and determine the cause of losses
  • Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level Agreement
  • Confirm deductibles with the client and obtain payment prior to starting repairs
  • Manage all components of projects while ensuring customer satisfaction through a timely restoration process
  • Monitor and coordinate project activities with the insured individuals, clients, sub-trades and other consultants
  • Coordinate the daily activities of all project staff, construction trades and sub-contractors, and utilize corrective action steps to keep the project on time and within target gross margin
  • Assist in the resolution of change requests, unforeseen incidents/additional work and/or other issues
  • Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients
  • Review construction plans for compliance with all applicable codes, permit issuance and permit fees, regulations and ordinances that govern certain bodies of work, ie. plumbing, mechanical, electrical, structural, etc.
  • Perform periodic site inspections of projects both prior to, during, and upon completion of restoration to determine compliance with approved estimates
  • Coordinate the permit process by reviewing permit applications, and received permits for accuracy
  • Prepare and maintain timely and accurate documentation, reports and other materials
  • Track and review sub-trade quotes, estimates, changes and requests for payment
  • Establish effective onsite communications and progress reporting processes with sub-trades and clients
  • Ensure all compliance tasks are completed as required and all job files are completed accordingly.
  • Proactive in response(s) to all insured individuals/client inquiries, concerns or complaints and resolve any issues as soon as possible
  • Participate in 'on-call' rotations
  • Attend industry events as required
  • Ensure compliance with health and safety and reporting requirements
  • Maintain professional conduct and appearance in all client facing activities
  • Ensure high standards of workmanship and efficiency
  • Establish positive rapport with clients when possible
  • Provide an exceptional level of service that exceeds the expectation of the client
  • Conduct all work in accordance with company safety policies
  • Adherence to all company workplace policies
  • Attend courses and seminars as required by management
  • Obtain certifications as required by management
  • Perform other duties as may be required
Requirements
  • High School Diploma
  • IICRC Certification
Work Environment
The majority of time will be split between site and office environments. The position can occasionally expect to handle tools and heavy equipment. Working outside of normal hours might be occasionally required to deal with emergencies and/or work on-call shifts.

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