Site Audit Supervisor

4 weeks ago

Belleville, Ontario, Canada CB Canada Full time
Job Summary

CB Canada is seeking a highly skilled Site Audit Supervisor to join our team. As a key member of our gaming operations, you will be responsible for supervising the work of the Audit team, reviewing and balancing gaming revenues and volumes. This role requires strong leadership and analytical skills, with the ability to motivate and lead by example.

Key Responsibilities
  • Exceed guest expectations by providing outstanding customer service
  • Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
  • Provides leadership, direction and mentoring to the Audit team while providing continuous coaching for success to achieve high performance.
  • Assists in the implementation of the departmental strategic plans.
  • Responds to, resolves or escalates Audit issues
  • Review, enter and balance daily gaming revenues
  • May assist with payroll & scheduling reconciliation
  • Distribute revenue reports to management and regulatory bodies
  • Reviews cage closeouts (Some locations)
  • Communicates effectively with all appropriate operational departments
  • Builds strong working relationships with guests and team members
  • Complies with licensing laws, health and safety and other statutory regulations
  • Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies and team members
  • Coaches a team of engaged team members who care passionately about the business, site operations, and delivering a great guest experience.
  • Stewards workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention not reaction;
  • Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints
  • Ensures compliance with licensing laws, health and safety and other statutory regulations
  • Manages other in initiatives as required
Requirements
  • High School Diploma
  • Minimum 2 years of experience in administration; minimum 1 year in casino operations an asset
  • Minimum 2 years leadership experience
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • Ability to successfully obtain a Gaming License
Work Environment

Regular office environment, non-traditional work hours may be required in certain circumstances, some travel may be required

CB Canada is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.

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