Program Manager

4 weeks ago

Burnaby, British Columbia, Canada CB Canada Full time
Program Manager Job Description

We are seeking a highly skilled Program Manager to join our team at CB Canada. As a Program Manager, you will be responsible for leading multiple, concurrent deliverables within tight timelines and exercising professional judgement involving complex and diverse issues.

Key Responsibilities:
  • Provide senior leadership to core program management work streams, including strategic planning, project coordination, and stakeholder engagement.
  • Manage and report on integrated project dependencies, prepare required outputs and/or escalations as required.
  • Oversee and/or lead project recruitment/resource management activities, including consultant statements of work, onboarding/off-boarding procedures, and facilities management.
  • Supervise key project resources, including Project Managers, Business Analysts, Project Coordinators, and Process & Reporting Analysts, to ensure core program/project artifacts and deliverables are produced and maintained.
  • Develop and manage various project plans, inclusive of key deliverables/milestones, critical path tasks, project dependencies/inter-dependencies, etc.
  • Apply best practice program & project management methodology(s) and ensure the execution of project plans according to PHSA-IMITS & WEST-AO project methodologies.
  • Facilitate consensus with stakeholders as needed and ensure project activities/tasks are completed according to agreed timelines.
  • Develop mitigations/contingency plans and bring stakeholders together to resolve issues/barriers.
  • Coordinate & prepare agendas and other related meeting & planning materials.
  • Ensure program risks, issues, and actions have been appropriately assessed and are effectively monitored and tracked.
  • Implement or contribute to the implementation of effective processes to assess risks, identify risk and mitigation strategies.
  • Maintain associated documentation, including program plans, charters, contracts, RAID logs, project change requests, etc.
  • Lead meetings, facilitate discussions, and ensure that meeting outputs are clearly documented.
Other Responsibilities:
  • Provide support to the leadership team, including WEST-AO Sr. Executive Relationship Lead, Executive Director Service Outcomes & Transformation, and Executive Director Commercial & Business Alignment.
  • Coordinate cross-governance agenda planning to ensure project stakeholders are kept informed and key decisions are brought forward in a timely manner.
  • Ensure preparation of project change requests and/or decision documents.
  • Prepare presentation materials for governance committees, key stakeholder groups, etc.
  • Review, finalize, and submit monthly reporting materials (i.e. IMITS Senior Leadership, Governance, etc.).
  • Translate reports into a monthly project dashboard for executive and governance audiences (i.e. Joint Executive Steering Committee (JESC), Executive Management Committee (EMC), Operational Management Committee (OMC), etc.).
  • Provide regular (weekly or bi-weekly) status reports.
  • Delegate appropriate tasks and responsibilities to WEST-PMO team resources.
  • Draft reports, briefing notes, and other supportive documentation for higher-level management and governance working groups.
  • Ensure program materials uploaded to SharePoint site and available to WEST-AO staff.
Core Deliverables:
  • Program artifacts: Charter (shorten-format) & plans inclusive of scope, rationale, milestones/deliverables, and associated timelines, assumptions, key constraints, etc.
  • RAID (including associate response plans), Change and Decision Logs
  • Change Requests
  • Lessons Learned
  • Program close-out report
  • Weekly/bi-weekly status reports
  • Program & Executive-level Dashboards
  • Meeting Minutes within one (1) day of meetings
  • Completion of an auditable Program record (to be stored and maintained on the designated SharePoint)
  • Facilitated session outcomes, recommendations, etc. that reflects an accurate account of discussion, actions, parking lot items, etc.
  • Presentation, Briefing Notes (i.e. for discussion and/or decision), Agendas, Action Logs, etc.
  • Other deliverables as required or assigned.
Program Manager Mandatory Skills:
  • Proven experience providing senior leadership and ability to work in a complex out-sourced/shared services/matrixed organization; specifically related to program management and governance.
  • Experience providing leadership and support to senior, multi-level governance structures; enabling effective information sharing and decision making.
  • Strategic awareness/thinking and strong detail orientation with the ability to smoothly transition between states as required (e.g. meeting facilitation).
  • Exceptional tactical and critical strategic thinking.
  • Ability to think through details and tactics without losing sight of overall strategic goals.
  • Superior analytical skills including the ability to comprehend, analyze, and resolve complex issues and present information in concise meaningful ways.
  • Highly developed business writing and verbal communication skills with the ability to document and synthesize work appropriately, including executive briefing notes and stakeholder-specific status reporting.
  • Senior-level ability to translate and express clinical, process, and technical problems using business terms.
  • Ability to extract information and knowledge from complex sources.
  • Understanding of how to interpret customer business and clinical needs.
  • Senior-level documentation and presentation skills.
  • Strong business acumen with the ability to effectively monitor and support program & project plans and complete deliverables with stringent timelines.
  • Transformational awareness and expertise.
  • Relationship building at all levels (i.e. end-users to C-level).
  • Ability to collaborate with multiple clinical and business stakeholders.
  • Strong interpersonal skills to effectively facilitate discussions with a diverse group of stakeholders, users, etc.
  • Strong team leadership skills that motivate and encourage collaboration.
  • Ability to work independently and within a team, while influencing and supporting.
  • Demonstrated ability to exercise tact, good judgment, and initiative.
  • Ability to meet deadlines in a fast-paced work environment.
  • Process-oriented.
  • Strong business analysis skills and experience in business/clinical processes development.
  • Excellent proficiency with MS Office toolsets (Word, Excel, PowerPoint, Project).
  • Organizational and time management skills.
  • Candidate's proposal should clearly set out details regarding previous Program management roles, responsibilities, and deliverables.
Desired Skillset:
  • A level of education, training, and experience equivalent to a degree in Project Management, Computer Information Systems, Information Technology, Business, or a related field, plus seven (7) years recent related experience in large, complex, multi-site organizations, including a minimum of five (5) years in a progressively responsible leadership role.
  • Project Management Professional (PMP) designation considered an asset.
  • Experience working within PHSA and with BC Health Authorities References (supervisor level) will be requested.

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