Current jobs related to Tech Service Specialist V - Mississauga, Ontario - Garland Commercial Ranges Ltd

  • Accounting Specialist

    2 weeks ago

    Mississauga, Ontario, Canada V. Sharma Immigration Services Inc. Full time

    Job Title: Accounting SpecialistV. Sharma Immigration Services Inc. is seeking an experienced Accounting Specialist to join our team. As an Accounting Specialist, you will be responsible for maintaining accurate and up-to-date financial records, preparing financial statements, and ensuring compliance with accounting standards.Key Responsibilities:Maintain...

  • Accounting Specialist

    3 weeks ago

    Mississauga, Ontario, Canada V. Sharma Immigration Services Inc. Full time

    Job Title: Accounting SpecialistWe are seeking an experienced Accounting Specialist to join our team at V. Sharma Immigration Services Inc. The successful candidate will be responsible for maintaining accurate and up-to-date financial records, preparing financial statements, and ensuring compliance with accounting standards.Key Responsibilities:Maintain...

  • Network Infrastructure Specialist

    2 days ago

    Mississauga, Ontario, Canada CLOUD TECH Full time

    CLOUD TECH seeks a skilled Network Infrastructure Specialist to maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment.Key ResponsibilitiesEvaluate and install computer hardware, networking software and operating system softwareProvide...

  • Computer Network Specialist

    3 weeks ago

    Mississauga, Ontario, Canada TECH GUYS CORPORATION Full time

    At TECH GUYS CORPORATION, we are seeking a skilled Computer Network Specialist to join our team. As a Computer Network Specialist, you will be responsible for coordinating access and use of computer networks, installing web server hardware and software, and maintaining, troubleshooting, and administering the use of local area networks (LANs), wide area...

  • Production and Quality Assurance Specialist

    7 days ago

    Mississauga, Ontario, Canada Trigger Tech Full time

    Job Title: Production and Quality Assurance SpecialistCompany: Trigger TechJob Summary:We are seeking a highly skilled Production and Quality Assurance Specialist to join our team at Trigger Tech.The successful candidate will be responsible for developing and conducting production, inventory, and quality assurance programs.Duties will include conducting work...

  • Cybersecurity Operations Analyst

    4 days ago

    Mississauga, Ontario, Canada Traffic Tech Full time

    DescriptionWho We Are: Traffic Tech is a leading logistics company that offers progressive & efficient solutions for moving freight by land, sea, and air. With offices throughout the United States, Canada, Mexico, Europe, and China, our company fosters a healthy and accessible work environment.Cybersecurity Operations Analyst (Intermediate)Job...

  • Production and Quality Assurance Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Trigger Tech Full time

    Job Title: Production and Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Production and Quality Assurance Specialist to join our team at Trigger Tech. As a key member of our production team, you will be responsible for developing and conducting production, inventory, and quality assurance programs.Key Responsibilities:Develop and...

  • Technical Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada CODE TECH INC. Full time

    At CODE TECH INC., we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in computer systems and a passion for providing exceptional customer service.The Technical Support Specialist will be responsible for responding to user inquiries, troubleshooting technical issues, and providing...

  • Information Technology Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Poly Tech Talent Full time

    Job Title: Information Technology SpecialistAbout the Role:We are seeking a highly skilled Information Technology Specialist to join our team at Poly Tech Talent. As an IT Specialist, you will be responsible for designing, developing, and implementing information systems business solutions that meet the needs of our clients.Key Responsibilities:Confer with...

  • Computer Network Specialist

    3 weeks ago

    Mississauga, Ontario, Canada TECH GUYS CORPORATION Full time

    At TECH GUYS CORPORATION, we are seeking a skilled Computer Network Specialist to join our team. As a key member of our IT department, you will be responsible for the installation, maintenance, and troubleshooting of our computer networks. Your expertise will ensure the smooth operation of our systems, allowing our team to focus on delivering exceptional...

  • Technical Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada CODE TECH INC. Full time

    Technical Support SpecialistAt CODE TECH INC., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving issues related to computer systems, networks, and internet connectivity. Your expertise will be crucial in...

  • Computer Network Specialist

    2 weeks ago

    Mississauga, Ontario, Canada TECH GUYS CORPORATION Full time

    At TECH GUYS CORPORATION, we are seeking a skilled Computer Network Specialist to join our team. A key member of our IT department, this role involves coordinating access and use of computer networks. Key responsibilities include installing web server hardware and software, maintaining and troubleshooting local area networks (LANs), wide area networks...

  • Technical Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada CODE TECH INC. Full time

    We are seeking a skilled Technical Support Specialist to join our team at CODE TECH INC. The ideal candidate will have a Bachelor's degree and 2 years of experience in providing technical support to users.Key ResponsibilitiesRespond to user inquiries and provide solutions to technical issuesConsult technical manuals and other resources to research and...

  • Chief Talent Acquisition Specialist

    2 days ago

    Mississauga, Ontario, Canada V-Soft Consulting Canada Inc. Full time

    Job SummaryV-Soft Consulting Canada Inc. seeks a highly skilled Chief Talent Acquisition Specialist to join our team. As a key member of our HR department, you will be responsible for administering staff consultation and grievance procedures, identifying current and prospective staffing requirements, and advising job applicants on employment requirements and...

  • Technical Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada CODE TECH INC. Full time

    At CODE TECH INC., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your primary goal will be to identify and resolve technical issues in a timely and efficient manner.Key...

  • Human Resources Specialist

    2 weeks ago

    Mississauga, Ontario, Canada V-Soft Consulting Canada Inc. Full time

    Job Summary: We are seeking a highly skilled Human Resources Specialist to join our team at V-Soft Consulting Canada Inc. The successful candidate will be responsible for administering staff consultation and grievance procedures, identifying current and prospective staffing requirements, and providing information or services to employees.Key...

  • Tire Service Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Wheel Tech] Full time

    Job Title: Tire TechnicianCompany: Wheel TechWe are seeking a skilled and dedicated Tire Technician to install, repair, and maintain tires for various vehicles, ensuring safety and performance standards are met. Key responsibilities include:Installing tires on passenger vehicles, trucks, and other equipmentRepairing and maintaining tire-related issues, such...

  • Production and Quality Assurance Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Trigger Tech Full time

    Job Title: Production and Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Production and Quality Assurance Specialist to join our team at Trigger Tech. As a key member of our production team, you will be responsible for developing and conducting production, inventory, and quality assurance programs to ensure the highest quality...

  • Production and Quality Assurance Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Trigger Tech Full time

    Job Title: Production and Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Production and Quality Assurance Specialist to join our team at Trigger Tech. As a key member of our production team, you will be responsible for developing and conducting production, inventory, and quality assurance programs.Key Responsibilities:Develop and...

  • Accounting Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Clientserver Tech Systems Inc. Full time

    Accounting SpecialistWe are seeking an experienced Accounting Specialist to join our team at Clientserver Tech Systems Inc. The ideal candidate will have a strong background in bookkeeping and financial record-keeping.Key Responsibilities:Calculate and prepare cheques for payrollKeep financial records and establish, maintain and balance various accounts...

Tech Service Specialist V

2 months ago

Mississauga, Ontario, Canada Garland Commercial Ranges Ltd Full time
Job Title: Tech Service Specialist V

We are Garland Commercial Ranges Ltd, a leading provider of commercial cooking equipment and services. We empower our customers to succeed through our commitment to excellence and innovation.

This role is a critical link between our customers and our factory-authorized service companies/field technicians. As a Tech Service Specialist V, you will be responsible for coordinating service calls, managing technician schedules, and ensuring that our clients receive exceptional support for their commercial cooking equipment needs.

Key Responsibilities:
  • Manage incoming service requests from customers promptly and accurately, assessing the urgency of service requests and prioritizing them according to established guidelines.
  • Collaborate with the internal technical service team to diagnose issues remotely when possible and provide troubleshooting support, escalating complex service issues to the appropriate team for additional assistance if needed.
  • Manage inbound and outbound calls promptly, following call scripts when handling different calls, identifying customers' needs, clarifying information, researching every service request, and technician assignments.
  • Dispatch technicians, maintaining detailed records of service requests to service locations promptly, and maintaining clear and open communication with clients, technicians, and internal teams.
  • Follow up with the service companies to monitor dispatch resolution timelines, updating the service management system with accurate and up-to-date records of technician notes, service jobs completed, and equipment repair histories, returned parts to facilitate reporting and documentation.
  • Evaluate and process Warranty claims (installations, PMs, labour, parts, and product improvements), proactively addressing and problem-solving any discrepancies, communicating with service companies to clarify and furnish additional documentation as required.
  • Ensure high levels of customer satisfaction through direct engagement and resolution of service issues, soliciting customer feedback to improve service delivery processes and experience.
Qualifications:
  • High school diploma or equivalent; associate's degree or relevant certifications preferred.
  • Previous experience in dispatch, scheduling, or customer service roles, particularly within the repair or technical service field.
  • Exceptional verbal and written communication skills.
  • A team player with the ability to work independently with minimal supervision.
  • Proficient in using dispatch software and Microsoft Office Suite (Excel, Word, Outlook).
  • Knowledge of commercial cooking equipment and repair processes is highly desirable.
  • Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
Our Benefits:

We believe that our people are one of our most valuable assets. Some offerings are dependent upon the role, work schedule, or location, and can include on-the-job training and skills development and employee events.