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Bilingual Preventive Maintenance Service Coordinator
2 months ago
Brandt is seeking a skilled Bilingual Preventive Maintenance Service Writer to join our team in Regina. This role is responsible for providing Preventive Maintenance quotes to our Sales & Customer Support Advisors and supporting the efficient, accurate, and timely fulfillment of Brandt's contractual Preventive Maintenance business.
Key Responsibilities:- Quote and set up Preventive Maintenance Agreements in our contracts' management system
- Administer Preventive Maintenance Agreements
- Track and maintain Preventive Maintenance Agreement information
- Review, close, and invoice completed jobs
- Coordinate necessary service with Customers and Preventive Maintenance Technicians
- Update and maintain our pricing calculator tool
- Handle incoming Preventive Maintenance call requests from our internal and external customers
- Manage Prepaid agreements
- Utilize John Deere Link to monitor and track customer's machines with Preventive Maintenance contracts
- Experience in maintenance of construction equipment
- Experience in service delivery activities and processes
- Previous experience as a Service Writer is preferred
- Strong communication skills; timeliness, organized, and high attention to detail
- Ability to multitask in a high-volume workload environment
- Knowledge of contracts and associated processes' management
- Sound knowledge of MS Office software tools; Excel, Word, Access, Outlook, etc.
- Self-starter with the ability to work independently and make informed, logical decisions
- Bilingual in English and French
