Technical Content Specialist

4 weeks ago


Edmonton, Alberta, Canada LawDepot Full time

About LawDepot:

LawDepot is a fast-growing company in Canada, recognized as a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions.

Our Team:

We foster a collaborative and inclusive learning culture that values excellence and diversity. Our team is passionate about creating innovative products and services that make a difference in people's lives.

Job Overview:

We are seeking a skilled Technical Writer to join our team in Edmonton, Alberta. As a Technical Writer, you will be responsible for creating interactive web products and services that are helpful, easy to understand, and a pleasure to use for our 24 million plus yearly visitors.

Key Responsibilities:

  • Develop interactive product questionnaires that customers fill out to create customized legal documents
  • Write and edit text to make the legal document creation process simple and easy for users
  • Collaborate with our Legal, Design, Development, and QA departments to create powerful, interactive web products that are optimized for conversion
  • Gather and sort through quantitative and qualitative data to determine problem areas and opportunities for improvement across web products
  • Implement best practices and explore the creation of new best practices for web products
  • Utilize internal tools to implement questionnaire improvements
  • Conduct product research and user testing
  • Develop innovative strategies for increasing user engagement and retention
  • Help assess the viability of potential projects, services, and features
  • Continually develop skills by reading and researching about UX optimization and digital marketing

Requirements:

  • Post-secondary education in Writing, Communications, Law, Business, Library Science, or other relevant fields
  • Excellent written and verbal communication skills
  • Ability to communicate complicated information in a succinct way that users can understand
  • Understanding of conversion optimization, consumer psychology, and online marketing
  • Effectively provide and receive feedback
  • Self-driven with the ability to work both independently and as part of a team
  • Ability to learn, work with, and troubleshoot various types of technology
  • Ability to identify opportunities and suggest new ideas
  • Quality decision making and sound judgement
  • Technical writing experience would be an asset
  • Knowledge of law and legal matters would be an asset
  • Working knowledge of UX best practices would be an asset
  • Software development knowledge would be an asset
  • Bilingual in French, German, or Spanish would be an asset

What We Offer:

  • Excellent total compensation package
  • Comprehensive health and dental benefits, plus an additional Health Care Spending Account
  • Great work-life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)
  • Three weeks paid vacation, plus bonus personal days
  • Continuous learning opportunities, including Learning subscriptions and training budgets
  • Company share plan
  • Free catered lunches for the entire office
  • Monthly social events for team members to enjoy
  • Casual work environment
  • Personal offices for focused work and to have your individual space
  • Free and easily accessible parking
  • Hybrid working arrangements for balance between getting work done at home and engaging with others in the office

How to Apply:

Please submit a resume and cover letter by email to career@lawdepot.ca or submit online via our Careers page.



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