Supervisor - Retail Store
2 weeks ago
About the Role:
The Supervisor - Retail Store is a brand ambassador and acts as a 'leader on the floor' in the store. They support the management team in achieving sales performance goals through exceptional customer service skills, product knowledge, and strong supervisory abilities.
Key Responsibilities:
- Provide an exceptional shopping experience and customer service
- Act as a brand ambassador through a solid understanding of products
- Process customer transactions and adhere to cash handling procedures
- Assist customers with exchange and return procedures
- Apply opening and closing store procedures
- Prepare the store's messaging system for headquarters as needed
- Communicate store information to district managers or other functions as needed
- Assist with sales floor merchandising, marketing, and visual presentation
- Receive and process company products accurately and efficiently, while maintaining a well-organized stockroom
- Maintain a clean and safe environment for team members and customers. Perform store maintenance tasks
- Secure company assets by adhering to loss prevention policies and procedures
- Act as a team leader by:
- Driving sales through leadership skills on the sales floor
- Aiding in the training and development of sales associates
- Supervising store activities in the absence of the store manager and assistant store manager, including daily schedules and meal breaks
- Participating in creating a positive, fun, engaging, and inclusive work environment
- Leading by example, demonstrating Carter's values, and ensuring adherence to all company policies and procedures
- Contribute to store success by achieving desired results
Requirements and Qualifications:
- A background in management, team leadership, or supervision in retail is an asset
- Energetic and enthusiastic team leader
- A history of meeting or exceeding sales targets
- Excellent leadership, interpersonal, and customer service skills. Ability to motivate others
- Practical computer skills
- Effective verbal and written communication skills
Physical Demands:
- Ability to lift up to 25 lbs
- Ability to move and replace displays, shelves, and fixtures in the store
- Ability to frequently use ladders
- Ability to stand for long periods
Availability:
- A regular work schedule is required to remain an active employee;
- Changes to availability must be approved by the store manager and will be reviewed based on business needs;
- You must be able to work 8-hour shifts and up to 40 hours per week. You must be available to respond to business needs based on the scheduled schedule (days, nights, weekends, and holidays).
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