Store Operations Manager

2 months ago

Chicoutimi, Canada LIDS Full time

Job Title: Assistant Store Manager FT

Job Summary:

We are seeking a highly motivated and experienced Assistant Store Manager to join our team at LIDS. As a key member of our store leadership team, you will be responsible for driving sales growth, controlling expenses, and supervising associates to ensure exceptional customer service and store operations.

Responsibilities:

* Generate sales gains by providing customer service and meeting or exceeding Company Objectives in all individual statistics
* Learn to provide consistent, documented appraisal of an associate's sales performance and provide feedback on areas of strength and opportunity
* Adhere to current visual guidelines, including proper merchandising, signage, and store cleanliness
* Maintain a professional appearance consistent with Company Dress Code Policy

Control Expenses:

* Protect Company assets within guidelines of LIDS Retail policies
* Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control
* Follow all policies to accurately manage store inventory, including receiving, transferring, completing price change, and conducting product counts
* Complete accurate product counts in a consistent and timely manner
* Perform proper documentation and record keeping per LIDS Retail policies as well as state and federal laws
* Open and close the store as required following the procedures per the Operations P&P Manual

Supervise Associates:

* Manage store associates through thorough use of LIDS Training Programs, goal setting, and regular follow-up
* Administer the progressive steps of discipline, including verbal and written warnings
* Responsible for scheduling and staffing the store, including calling in associates to work in unexpected peaks
* Participate in LIDS Training Programs, adhere to set goals, and regular follow-up
* Assist in recruiting and training store personnel on proper store operations and procedures
* Encourage store associates' direct compliance with established company policies, procedures, and guidelines
* Perform work of subordinates as needed
* Communicate with employees at all levels of the company

Requirements:

* High school diploma or equivalent plus one year relative experience
* Established ability to produce sales results while minimizing loss
* Strong interpersonal skills and the ability to communicate verbally in a clear professional manner
* Ability to operate a computer and maneuver relative software programs
* Ability to lift up to 50 pounds
* Ability to climb a ladder and work with hands overhead
* Standing required for up to 100% of the work time
* Ability to work unsupervised

Education:

High School Graduate or Equivalent

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