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Highly Motivated Software Field Applications Engineer

2 months ago

Vancouver, British Columbia, Canada Lumotive Full time
Job Summary

We are seeking a highly motivated and versatile Software Field Applications Engineer to provide first-level support for our customers across the full software stack, from the applications layer down to embedded firmware.

About the Role
  • Customer Support and Engagement:
    • Provide hands-on assistance to customers, troubleshooting issues, and guiding them through problem resolution.
    • Collaborate with internal engineering teams to escalate and resolve more complex issues.
  • Technical Expertise and Learning:
    • Continuously learn and stay updated on our lidar technology, software stack, and product features.
    • Develop deep expertise in existing products to provide effective support and sustainment.
  • Documentation and Knowledge Base:
    • Create and update technical documentation, including user guides, FAQs, and troubleshooting articles.
    • Contribute to the development and maintenance of the company's knowledge base.
  • Demonstrations and Applications:
    • Work hands-on with lidar sensors to create application-specific demonstrations.
    • Present technical demonstrations to customers, showcasing product capabilities and use cases.
Requirements
  • Bachelor's degree in computer science, Electrical Engineering, or a related field.
  • 3+ years of experience in a technical support or field applications engineering role.
  • Strong technical background with experience in software development, embedded systems, and firmware.
  • Proficiency with programming languages (e.g., C, C++, Python) and software tools.
  • Excellent problem-solving skills and a passion for continuous learning.
What We Offer
  • Base salary range is $108,000 to $120,000(CAD)
  • Performance-based Quarterly Bonus
  • Equity depending on experience
  • Health Insurance
  • Dental
  • Vision
  • 14 Paid Holidays
  • Company-paid Benefits (Life Insurance, Long Term Disability, Short Term Disability)