Highly Motivated Software Field Applications Engineer
2 days ago
We are seeking a highly motivated and versatile Software Field Applications Engineer to provide first-level support for our customers across the full software stack, from the applications layer down to embedded firmware.
About the Role- Customer Support and Engagement:
- Provide hands-on assistance to customers, troubleshooting issues, and guiding them through problem resolution.
- Collaborate with internal engineering teams to escalate and resolve more complex issues.
- Technical Expertise and Learning:
- Continuously learn and stay updated on our lidar technology, software stack, and product features.
- Develop deep expertise in existing products to provide effective support and sustainment.
- Documentation and Knowledge Base:
- Create and update technical documentation, including user guides, FAQs, and troubleshooting articles.
- Contribute to the development and maintenance of the company's knowledge base.
- Demonstrations and Applications:
- Work hands-on with lidar sensors to create application-specific demonstrations.
- Present technical demonstrations to customers, showcasing product capabilities and use cases.
- Bachelor's degree in computer science, Electrical Engineering, or a related field.
- 3+ years of experience in a technical support or field applications engineering role.
- Strong technical background with experience in software development, embedded systems, and firmware.
- Proficiency with programming languages (e.g., C, C++, Python) and software tools.
- Excellent problem-solving skills and a passion for continuous learning.
- Base salary range is $108,000 to $120,000(CAD)
- Performance-based Quarterly Bonus
- Equity depending on experience
- Health Insurance
- Dental
- Vision
- 14 Paid Holidays
- Company-paid Benefits (Life Insurance, Long Term Disability, Short Term Disability)
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