Executive Director of Food and Cultural Experiences

2 months ago

Vancouver, British Columbia, Canada Time Out Group Plc Full time
Job Title: General Manager

Time Out Group Plc is seeking an experienced and dynamic General Manager to lead our Time Out Market team. As a key member of our leadership team, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with the company's expectations.

Key Responsibilities:
  • Develop and implement operating standards, policies, and procedures to be followed by the management team.
  • Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency.
  • Responsible for hiring, training, management, coaching, counseling, and evaluation of all members of the team.
  • Develop skills of the management team in accordance with the succession planning goals set by the company.
  • Partner with TOM Commercial Director to continually evaluate and curate Concessions.
  • Evaluate all relationships with outside partners, contractors, and vendors on a frequent basis.
  • Manage P&L and ensure managers report all variances on a timely basis.
  • Ensure timely and accurate completion of all period-end financial statements and reports.
  • Manage weekly forecasting of cost expenditures and staffing vs. sales.
  • Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the establishment.
  • Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information.
  • Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations.
  • Monitor guest satisfaction on all levels, including social media platforms.
  • Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws.
  • Participate in community events and ensure corporate social responsibility goals of the company are met.
  • Work closely with the public relations team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant.
  • Monitor market trends, research consumer markets and competitors' activities to identify opportunities and key issues.
  • Oversee marketing and advertising activities to ensure consistency with product line strategy.
  • Lead in creating sales goals.
  • Accurately forecast staffing needs to ensure optimum customer service.
  • Ensure that private events, catering, and banquets are successfully executed.
  • Ensure that all products are received in accordance with the venue's receiving policies and procedures.
  • Oversee and ensure that employee performance appraisals are completed in a timely manner.
  • Ensure that talent and technical production are working smoothly; Work with Marketing and Event Management to ensure TOM cultural exhibitions and performances are booked and executed to TOM standards.

We are looking for a highly motivated and experienced individual who can lead our team to success. If you have a passion for food, culture, and delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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