Veterinary Clinic Support Staff Member

2 days ago

Thunder Bay, Ontario, Canada NVA Canada Full time

Job Overview


We are seeking a highly skilled and compassionate Veterinary Receptionist to join our team at NVA Canada in North Bay, Ontario. The ideal candidate will possess excellent communication and customer service skills, as well as the ability to multitask and work efficiently in a fast-paced environment.



About Us


NVA Canada is dedicated to providing exceptional veterinary care to pets and their owners. We pride ourselves on being a team with a positive attitude that works cohesively together. As a key member of our staff, you will be responsible for providing an exceptional client experience by demonstrating quality service, respect and professionalism.



Key Responsibilities



  • Efficiently and accurately perform clerical and reception duties including client and patient intake and discharge, patient scheduling, answering questions, and maintaining front office and exam room flow
  • Schedule appointments appropriately based on patient condition and appointment calendar
  • Provide top-notch client care services both in person and over the phone
  • Maintain communication between clients and veterinary care team
  • Assist with client education by reiterating medical recommendations on general pet care and post-treatment instructions
  • Routinely contribute to the cleanliness and organization of the practice
  • Accurately perform daily invoicing, cash management, and reconciliation


Requirements



  • Previous experience in a veterinary clinic is preferred and knowledge of Avimark is an asset, however, not mandatory
  • Must be a self-starter, able to multi-task and be a team player
  • Accurate record keeping in accordance with hospital protocols
  • Positive attitude and desire to support both pets and people alike
  • Strong communication and customer service skills are required to interact effectively with both clients and team members
  • Compassion and patience when handling animals and interacting with pet owners
  • Ability to multitask and work efficiently in a fast-paced environment
  • Experienced in the teamwork approach and works well with all levels of hospital team members


Compensation and Benefits


The estimated annual salary for this position is approximately $42,000-$52,000 CAD, depending on experience. Additionally, we offer comprehensive health coverage, a Wellness Spending Account, RRSP matching, employee pet discounts, continuing education opportunities, and a scrub allowance.



Working Hours


This is a part-time position, approximately 20-30 hours per week, allowing for a healthy work-life balance. If you are passionate about animals and are interested in joining a team of highly devoted and skilled animal advocates, then our hospital might be the right fit for you.



Diversity and Inclusion


NVA Canada is committed to fostering an open and inclusive environment where everyone belongs, regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.

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