Transformation Expert

6 days ago


Montreal, Quebec, Canada National Bank of Canada Full time
Company Overview

The National Bank of Canada is a dynamic institution committed to making a positive impact on people's lives. With a strong emphasis on partnership, agility, and empowerment, we foster an inclusive and barrier-free work environment that values diversity and continuous learning.

Job Summary

We are seeking an experienced Transformation Expert to join our AI Technology team in the Contact Center Transformation journey. This role will play a key part in driving business transformation and analysis, contributing to the implementation of new technologies.

About the Role

This position involves working with various SaaS solutions, automation, and AI technology to drive process improvements. Key responsibilities include:

  • Performing high-level, detailed impact analyses on all angles of the process, collaborating with experts to ensure seamless integration.
  • Supporting product owners, business line partners, and IT teams in their decision-making and deliverables as part of transformation projects.
  • Applying best practices to identify and draft business requirements, stakeholder requirements, and solution requirements, ensuring their traceability throughout the lifecycle.
  • Defining, identifying, and carrying out user and integration test cases for deployed deliverables.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A university degree related to the industry and 7-10 years of relevant experience.
  • Strong business analysis skills and experience, with a focus on end-to-end business process transformation, change management, and continuous improvement.
  • Experience in transforming and delivering AI solutions, including knowledge of Agile methodologies (Scrum, Kanban, SAFe) and Atlassian tools (JIRA, Confluence).
  • Excellent problem-solving skills, with the ability to collaborate effectively with multidisciplinary teams.
Benefits

In addition to competitive compensation, we offer a comprehensive benefits package, including:

  • Health and wellness programs, flexible group insurance, and a generous pension plan.
  • Employee Share Ownership Plan, Employee and Family Assistance Program, and preferential banking services.
  • Opportunities to get involved in community initiatives, telemedicine service, and virtual sleep clinic.
About the Salary

The estimated annual salary range for this position is $120,000-$150,000 CAD, depending on experience and qualifications.

Our Culture

We value continuous development and internal mobility, offering personalized training programs and support for career growth. Our workplace is inclusive, accessible, and adaptable, reflecting our commitment to empowering employees to achieve their full potential.


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