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Expert in Organizational Transformation
1 month ago
The role of the Expert in Organizational Transformation is a pivotal one within the CISO Organization at CN. This position is responsible for planning, developing, and executing change management activities tailored to the unique needs of the organization. The OCM expert collaborates closely with CISO units and stakeholders within CN to ensure the seamless integration of people, processes, and technology changes.
Main Responsibilities
Change Management and Stakeholder Engagement
Design and deliver change management strategies and plans to support end users adopting new ways of working
Engage stakeholders at all levels of the organization, including Executive, I&T, end users within management and unionized groups
Identify stakeholders and conduct impact assessments
Contribute to the continuous refinement of the adoption strategy and plan, in line with identified adoption risks
Create risk mitigation tactics to minimize resistance
Design and lead change network groups, including Change Champions and Super Users, to support end users adopting new ways of working in their business units
Liaise with other key groups at CN and externally
Identify and assess people risks, end-user readiness, and user adoption
Propose change management mitigation tactics to support end users based on readiness and adoption results
Training and Performance Support
Collaborate with the Delivery Project team and Subject Matter Experts (SMEs) to conduct training needs assessment, train the trainer, and end-user training plan
Support the development of relevant training material for impacted stakeholders, including job aids, presentations, and system simulations
Ensure that all communication and engagement activities align with the training strategy and plan
Communications
Develop and execute strategic communication plans to support end users
Draft communications and oversee review cycles and approvals
Distribute communications to internal audiences
Requirements
Experience
Change Management
Minimum 15 years of experience working with upper management and leading change management activities within a complex project or program
o Experience in delivering large-scale technology implementations and working with Operations in a unionized environment
o Experience working effectively across divisional lines in a complex multi-site organization
Any experience in these areas would be considered an asset
Education/Certification/Designation
Bachelor's Degree in Organizational Behaviour, Management, Human Resources (HR), or a similar field
Change Management Certification (PROSCI)
Any designation in these areas would be considered an asset
Competencies
Demonstrates agility and drives change
Knows the business and stays current on industry needs
Sets direction and inspires others
Communicates with impact
Delegates and empowers others to create accountability
Collaborates with others and shares information
Demonstrates active listening
Solves problems to create value
Technical Skills/Knowledge
Advance proficiency in Microsoft Office (PowerPoint, Excel, Access, etc.)
Fluently bilingual, both written and verbal (English, French)
Solid understanding of the logistics and transportation industry
This position is posted as a grade LEVEL 7. For internal candidates, note that the grade level of the position may adjust based on the employee's experience.
