Hotel Receptionist
2 weeks ago
Job Summary
We are seeking a highly organized and detail-oriented Guest Services Representative to join our team at West Fraser Hospitality Ltd. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account the specific needs of each group.
- Take, cancel, and change room reservations as necessary, ensuring accurate and up-to-date records.
- Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an accurate inventory of vacancies, reservations, and room assignments, ensuring seamless communication with other departments.
- Answer telephone calls and relay messages to guests and staff, providing exceptional customer service at all times.
- Assist guests with special needs, such as mobility or dietary requirements, ensuring their stay is comfortable and enjoyable.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
Requirements
- Secondary (high) school graduation certificate.
- 1 to less than 7 months of experience in a related role.
Working Conditions
- 40 hours per week.
- Permanent position.
- Work Language: English.
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