Hotel Receptionist

2 weeks ago


Estevan, Saskatchewan, Canada West Fraser Hospitality Ltd Full time

Job Summary

We are seeking a highly organized and detail-oriented Guest Services Representative to join our team at West Fraser Hospitality Ltd. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as necessary, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments, ensuring seamless communication with other departments.
  • Answer telephone calls and relay messages to guests and staff, providing exceptional customer service at all times.
  • Assist guests with special needs, such as mobility or dietary requirements, ensuring their stay is comfortable and enjoyable.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.

Requirements

  • Secondary (high) school graduation certificate.
  • 1 to less than 7 months of experience in a related role.

Working Conditions

  • 40 hours per week.
  • Permanent position.
  • Work Language: English.

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