Multilingual Healthcare Support Professional

23 hours ago


Mississauga, Ontario, Canada McKesson Full time
About McKesson

McKesson is a Fortune 10 company that plays a vital role in the healthcare industry. We are dedicated to delivering insights, products, and services that improve access to quality care and make it more affordable.

Salary Information

The estimated salary for this position ranges from $46,100 to $76,800 per year, depending on performance, experience, and skills.

Job Description

We are seeking a Multilingual Healthcare Support Professional to join our team. In this role, you will work closely with patients, insurers, and physicians to ensure maximum reimbursement coverage. Your responsibilities will include:

  • Liaising with patients, insurers, and physicians to gather necessary documentation and information.
  • Escalating cases that require assistance beyond program scope.
  • Gathering patient charts and completing necessary documents in a concise and professional manner.
  • FOLLOWING UP WITH INSURERS until a decision is received.
  • Entering updates into the patient database regarding reimbursement submissions, confirmation of coverage, and re-submissions.
  • Completing follow-ups with patients on behalf of physicians to ensure adherence to treatment regimens.
  • Providing information and updates to physicians and staff about medication criteria and indications.
  • RECEIVING, RECORDING AND REPORTING ADVERSE EVENTS as per Pharmaceutical Manufacturer requirements.
  • Participating in departmental continuous improvement activities related to process, quality, training, etc.
Required Skills and Qualifications

To be successful in this role, you must have:

  • Typically 5+ years of related experience.
  • Excellent verbal and written skills in English (and French if bilingual).
  • Flexibility to work rotational or varied hours (8 am to 8 pm EST, Monday to Friday).
  • Strong customer service, communication, and problem-solving skills.
  • Proficiency in Microsoft Office applications (Word/Excel).
  • Team player with ability to work independently.
  • Thorough knowledge of adult learning principles and training.
  • Organized with high attention to detail.
  • Ability to manage multiple priorities.
  • Motivation to achieve involvement within a team.
Benefits

We offer a competitive compensation package that includes a base pay range of $46,100 - $76,800 per year, dependent on performance, experience, and skills. Our Total Rewards package also includes benefits such as an annual bonus and long-term incentive opportunities. For more information, please click here.



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