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Dynamics 365 Customer Engagement Functional Consultant and Project Coordinator

2 months ago

Canada Evolvous Limited Full time
About the Role

We are seeking a highly skilled Dynamics 365 Consultant and Project Manager to join our team at Evolvous Limited. As a key member of our team, you will be responsible for delivering successful Dynamics 365 projects, ensuring high-quality solutions that meet our clients' needs.

Key Responsibilities
  • Lead and manage Dynamics 365 projects from initiation to delivery, ensuring successful outcomes within scope, time, and budget.
  • Collaborate with cross-functional teams to understand business requirements and translate them into tailored CRM solutions.
  • Provide ongoing user support by addressing queries and troubleshooting issues efficiently.
  • Manage client and stakeholder relationships, addressing their concerns and ensuring overall satisfaction.
  • Act as a bridge between clients and the team, ensuring clear communication and alignment on project goals and expectations.
  • Manage project resources to meet deadlines and deliverables, ensuring optimal use of time and effort.
  • Extensive experience in upgrading Dynamics 365 CE from on-premises to online environments, including data migration and system deployment.
  • Experience of working with complex integrations.
  • Proven track record of leading and managing Dynamics 365 projects, ensuring successful delivery within scope, time, and budget.
  • Strong understanding of Dynamics 365 CE modules, including Sales, Customer Service, Customer Insights, Field Service, and Project Operations.
  • Hands-on experience with configuration, customization, integration, and implementation of Dynamics 365 CE solutions.
  • Skilled in managing the full project lifecycle, including requirements gathering, design, implementation, testing, and post-deployment.
Value Adds
  • Expertise in Power Platform (Power Apps, Power Automate, Power Pages, Power BI).
  • Proficient in using Microsoft Copilot for AI-driven insights and natural language processing.
  • Skilled in Azure services integration and ensuring data security and compliance.
  • Experienced in complex data migrations to Dynamics 365 CE.
  • Strong UX design and customization skills, including custom plugins and workflows.
  • Knowledgeable in Agile project management and effective stakeholder management.
  • Capable of delivering end-user training and leading change management initiatives.
  • Industry-specific experience in tailoring Dynamics 365 CE solutions.
  • Optional certifications: Microsoft Certified: Power Platform Functional Consultant Associate, etc.