Operational Team Lead
1 month ago
About the Role
We are seeking a dedicated Operational Team Lead to join our team in Ladner, Canada. As an Operational Team Lead, you will be responsible for supervising daily operations, ensuring high-quality service, and leading a team of employees.
Key Responsibilities
- Oversee the daily operations during your shift, ensuring efficient workflows and providing guidance to team members.
- Train, mentor, and manage team members, providing ongoing feedback and coaching to improve performance.
- Handle customer inquiries and resolve any issues that arise, maintaining a positive and professional demeanor at all times.
- Ensure compliance with company policies and procedures, upholding the highest standards of quality and service.
- Monitor inventory levels and assist in stock management, optimizing supply chain efficiency and reducing waste.
Requirements
- A high school diploma or equivalent; additional education in management is highly desirable.
- Previous experience in a supervisory role, preferably in retail or hospitality, with a proven track record of success.
- Strong leadership and interpersonal skills, with the ability to build and maintain effective relationships with colleagues and customers.
- Excellent problem-solving abilities and attention to detail, with a focus on delivering results-oriented solutions.
- Ability to work flexible hours, including evenings and weekends, with a willingness to adapt to changing circumstances.
Compensation and Benefits
- A competitive hourly wage of $18-$22 per hour, commensurate with experience.
- A comprehensive benefits package, including health and dental coverage, retirement savings, and paid time off.
- Opportunities for career advancement within the company, with a focus on professional growth and development.
- A positive and inclusive work environment, with a commitment to diversity, equity, and inclusion.
- An employee recognition program, acknowledging and rewarding outstanding performance and contributions.
Why Join Our Team?
If you are a motivated individual who enjoys leading a team and providing excellent customer service, we invite you to apply for the Operational Team Lead position in Ladner. As a member of our team, you will have the opportunity to make a meaningful impact, develop new skills, and achieve your career goals in a dynamic and supportive environment.
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