Business Operations Manager

2 months ago

Canada CARSTAR Canada Partnership, LP. Full time
{"h3": "Job Summary
", "p": "We are seeking a highly skilled and experienced General Manager to lead our CARSTAR Canada Partnership, LP. facility. The successful candidate will be responsible for managing all aspects of the business, including sales, financials, and human resources.
", "ul": [{"li": "Manage and report the profitability of the facility on a monthly basis
"}, {"li": "Establish and monitor company profit goals, including gross profit margin and closing ratio
"}, {"li": "Review and analyze business performance, identifying areas for improvement
"}, {"li": "Develop and implement strategies to meet and exceed financial goals
"}, {"li": "Maintain local licenses and permits required to operate the business
"}, {"li": "Provide backup for administrative associates and ensure administrative tasks are distributed with regard to staff skills
"}, {"li": "Monitor store quality by continually inspecting and observing methods of repair in progress
"}, {"li": "Responsible for the hiring, training, development, corrective action, and termination of all associates of the facility
"}, {"li": "Hold daily, weekly, and monthly store meetings to train and inform associates of upcoming events and projects
"}, {"li": "Resolve all complaints and disputes tied to the facility, including associate disputes and customer-related disputes
"}, {"li": "Ensure that all associates receive the required safety training as part of their orientation process
"}, {"li": "Identify, establish, and monitor standards for departmental performance
"}, {"li": "Evaluate employees on an ongoing basis to identify and assist low performers and improve entire staff
"}, {"li": "Implement yearly performance appraisal process, set goals for improvement, and offer training opportunities
"}, {"li": "Maintain all Canadian safety standards
"}, {"li": "Produce CSI that meets or exceeds established standards and follow up on substandard CSI cards
"}, {"li": "Set company standards of excellence by continually striving to improve levels of customer service and satisfaction, insurance company relationships, sales, and promotional efforts
"}], "h3": "Requirements
", "ul": [{"li": "Bachelor\u2019s degree or equivalent experience in Management or the industry
"}, {"li": "Functional/Technical Knowledge
"}, {"li": "Management Software (Mitchell and/or Summit) – ADVANCED
"}, {"li": "Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
"}, {"li": "Estimating Software (Audatex and/or Mitchell) – INTERMEDIATE
"}, {"li": "Business Math Skills
"}, {"li": "ICAR
"}, {"li": "WHMIS
"}, {"li": "First Aid
"}, {"li": "Work independently without close supervision
"}, {"li": "Flexible/adaptable to constant change
"}, {"li": "Strong tact and diplomacy; ability to interact with all levels of personnel
"}, {"li": "Highly organized; ability to handle multiple concurrent assignments
"}, {"li": "Ability to prioritize, organize, and plan work under own initiative
"}, {"li": "Negotiating skills and handling of confidential information
"}, {"li": "Strong communication skills (reading, writing, speaking, listening)
"}, {"li": "Ability to travel when necessary
"}, {"li": "Developed reasoning/problem solving skills
"}, {"li": "General Physical Skills (Carrying, Lifting – 60 lbs, squatting, kneeling, pushing, standing, sitting, walking, reaching)
"}, {"li": "Repetitive motion
"}, {"li": "Driving, must have a valid license
"}]}

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