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Hotel Operations Manager

2 months ago


Medicine Hat, Alberta, Canada Best Western Premier Full time
Job Title: Hotel Clerk Supervisor

We are seeking a highly organized and detail-oriented Hotel Clerk Supervisor to join our team at Best Western Premier. As a key member of our hotel staff, you will be responsible for overseeing the daily operations of our front desk, ensuring exceptional guest service, and leading a team of hotel clerks.

Key Responsibilities:
  • Coordinate activities with other work units or departments to ensure seamless hotel operations.
  • Establish and maintain work schedules and procedures to ensure efficient service delivery.
  • Perform same duties as workers supervised, including checking guests in and out, handling room assignments, and resolving guest complaints.
  • Prepare and submit reports on hotel performance, guest feedback, and staff productivity.
  • Assist guests with special needs, such as providing wheelchair accessibility or arranging for extra amenities.
  • Coordinate, assign, and review work tasks for hotel clerks, ensuring they meet quality and productivity standards.
  • Hire and train new staff members in job duties, safety procedures, and company policies.
  • Supervise a team of more than 20 hotel clerks, providing guidance, support, and feedback to ensure excellent service delivery.
  • Work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Work under pressure to meet guest expectations and resolve issues promptly.
Requirements:
  • 1 year to less than 2 years of experience in a supervisory role, preferably in the hospitality industry.
  • Permanent employment with a minimum of 30 to 35 hours per week.
  • Fluency in English as the primary language of communication.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.