Service Delivery Manager

1 week ago

Thompson, Manitoba, Canada WorkInNonProfits Full time
About the Role

We are seeking a highly skilled and experienced Service Delivery Manager to join our team at WorkInNonProfits. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of our services within an assigned service delivery area.

Key Responsibilities:

  • Supporting Facilitators and Analysts to plan for and implement support to families
  • Ensuring that contracting of services to agencies is completed
  • Overseeing the contract management cycle including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistency
  • Promoting our work towards reconciliation and partnership with Indigenous organizations
  • Supporting Facilitators, Analysts, and regional managers in managing emerging issues between us, service providers and individuals and families; focusing on facilitating best outcomes and escalating as needed
  • Consulting and advising Facilitators in navigating the complexity and depth of planning with individuals and families
  • Supporting Facilitators and Analysts in building relationships with families, individuals and service providers, and coaching to enhance individual capability and depth of practice

Qualifications:

  • Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent
  • Minimum of 5 years of demonstrated successful experience in a leadership position, preferably within social services resource development and contract management within the community living sector
  • Equivalent amount of combined education and related experience may be considered

What We Offer:

  • Employer-paid extended health and dental plan
  • A BC Public Service Pension plan with employer contributions
  • Life insurance, paid sick days, and, if needed, long-term disability
  • Wellness supports, including an Employee and Family Assistance Program
  • Professional development funds and resources to encourage continuous learning and skill development
  • Access to government discounts to travel, cell phones, and more

Work Environment:

We offer a hybrid work arrangement that combines on-site office work with flexibility to work from home within BC after passing a 6-month probationary period. Occasional travel to communities within the catchment area, and to Head Office in Vancouver as needed. Possession of a valid class 5 driver's license and a clean Driver's Abstract is required.

How to Apply:

To be considered, please apply online. Successful applicants are subject to a Criminal Record Check. We strive to ensure that our online application system and recruitment process are accessible to individuals with different abilities and encourage candidates to contact us for any accommodation requests. CLBC encourages applications from all equity-seeking groups.

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