Service Representative

4 days ago


Victoria, British Columbia, Canada Bunzl Canada Full time
Service Representative - Customer Experience
Bunzl Canada is seeking a highly skilled Service Representative to join our team in [Location]. As a key member of our client support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

About the Role
This is a full-time position that requires excellent communication and problem-solving skills. You will be working in a fast-paced environment, handling high volume calls and responding to inquiries in an efficient and timely manner. Your primary responsibility will be to provide accurate and helpful information to our clients, resolving any issues or concerns they may have.

Main Responsibilities
- Provide exceptional customer service to our clients, meeting and exceeding their needs
- Enter orders accurately into the system, checking for item accuracy and pricing
- Support customers on our online ordering eComm system
- Full cycle sales order processing: sales order, credit approval, invoicing and filing
- Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders
- Respond in an efficient and timely manner to inquiries and requests relating to our various products
- Provide customers with simple quotes
- Maintain current knowledge of all promotions
- Related duties involving customer service contact, via telephone, email, fax or regular mail
- Fill in across divisions and departments in order to provide exceptional service to our clients



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