Customer Service Representative

6 days ago


Victoria, British Columbia, Canada ICONIX Waterworks Full time

About ICONIX Waterworks

At ICONIX Waterworks, we are dedicated to providing innovative products and services for businesses and communities that depend on essential water and wastewater infrastructure. As a key member of our team, you will play a vital role in delivering reliable access to our expert team of trusted, technical problem solvers.

The Role: Inside Sales Representative

We are seeking a highly motivated Inside Sales Representative to join our team. This is an exciting opportunity for someone who is passionate about sales and customer satisfaction. In this role, you will be responsible for providing technical support and services to customers, working closely with the Outside Sales team to grow existing customers and create new ones, and educating customers about features and benefits of our services and products.

Responsibilities:

  • Provide technical support and services to customers
  • Work with Outside Sales team to grow existing customers and create new ones
  • Educate customers about features and benefits of our services and products
  • Process customer orders, including order data entry
  • Prepare quotations, bids, and letters
  • Assist in the warehouse, shipping and receiving, and other administrative duties
  • Assist with general sales and marketing initiatives as required

Requirements:

  • High School Diploma or equivalent
  • Minimum 1+ years' experience in wholesale distribution
  • A high level of ownership, accountability, and initiative
  • Had success working in a fast-paced environment thanks to your ability to prioritize multiple tasks
  • Organizational skills, communication skills, and attention to detail
  • The skills to use a variety of technology and new computer applications
  • The ability to frequently lift and carry up to 25 lbs and occasionally up to 50 lbs
  • A positive attitude and excellent customer service skills
  • The ability to work in inclement weather as required
  • Ability to work independently and in a team environment
  • A strong commitment to health and safety

Benefits:

  • Base Pay: $23.00 - $25.00 Hourly. Exact compensation may vary based on skills, experience, and location.
  • Market Competitive Compensation: We reward high-performance, teamwork, collaboration, and a continuous improvement mindset.
  • Employee Incentive (Bonus) Plan: Our success is built on your success. We recognize employees for outstanding performance and the unique value they bring beyond the day-to-day, through our annual bonus program*
  • Retirement Savings Program: ICONIX will match your contribution dollar-for-dollar to a maximum percentage that is based on your length of service with the company.
  • Comprehensive Health and Wellness Benefits: Choose from flexible healthcare coverage designed to support all ages and stages of life.
  • Employee Referral Program: Help us continue to grow our team. If your referral proves to be a successful hire, you receive a bonus.
  • Learning and Development: Reach your full potential and career aspirations with training and development opportunities.
  • Employee Discount Programs: Take advantage of discount programs offered by our corporate partners for items such as computers, mobile phone services, and more.
  • Other perks include: Generous vacation/paid time-off allowance, career advancement opportunities, flexible work arrangements, paid time-off to volunteer, work boot reimbursement*, education assistance, stability of a three-generation Canadian-owned family business, family work atmosphere.


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