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Insurance Customer Service Representative

1 month ago


Whitby ON, Canada BIG - Whitby Full time
Job Title: Personal Lines CSR

At BIG - Whitby, we are seeking a highly skilled and motivated Personal Lines CSR to join our team. As a key member of our sales and service team, you will be responsible for managing inbound client inquiries and outbound client follow-up, ensuring exceptional customer service and building strong relationships with our clients.

Key Responsibilities:
  • Manage inbound client inquiries and outbound client follow-up to ensure timely and effective resolution of client issues.
  • Support the sales and service team in achieving business objectives and delivering exceptional customer service.
  • Adhere to underwriting guidelines and processes to ensure accurate and compliant policy issuance.
  • Manage renewals, reviewing and re-marketing policies, identifying gaps and opportunities, and making recommendations based on individual client needs.
  • Qualifications: Minimum 1 year RIBO license and 1 year general insurance brokerage experience.
What We Offer:
  • Competitive base salary with opportunities for growth and development.
  • 100% remote work arrangement.
  • Encouraged to be creative, innovative, and autonomous in your work.
  • Salary: $40,000 - $50,000 + monthly bonus.