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Floor Leader

2 months ago


Kingston, Ontario, Canada Lush Full time
About the Role

We are seeking a highly motivated and experienced Floor Leader to join our team at Lush. As a key member of our sales and customer experience team, you will play a vital role in driving sales, delivering exceptional customer service, and leading by example to inspire and motivate your team.

Key Responsibilities
  • Sales and Customer Experience: Utilize sales data and customer feedback to provide effective coaching and feedback to the sales team, and make necessary adjustments to the sales floor structure to meet and exceed sales goals.
  • Customer Experience: Lead by example in delivering a world-class customer experience on the sales floor, including product demonstrations, consultations, and sales interactions. Foster a culture of excellence in customer service, drive sales, and create a loyal customer base.
  • Building the Brand: Educate customers on Lush brand values, including our commitment to fighting animal testing, using fresh and natural ingredients, and promoting ethical business practices. Articulate our position on these values in the store and through community engagement.
  • Product Passion: Increase your product knowledge through constant learning and make informed product recommendations for every customer need.
Team Involvement
  • Development: Train and coach sales team members on effective sales techniques and product knowledge to improve their performance and drive sales. Lead by example, take ownership of your development, and actively seek feedback and opportunities to improve and elevate your skills.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging. Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
Operational Excellence
  • Cash Handling and Store Operations: Manage cash handling, including customer transactions, opening and closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day.
  • Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee well-being.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Stock and Inventory: Train your team on inventory best practices and support management with inventory tasks. Utilize visual merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.
Qualifications
  • Minimum 1 year of experience in customer service and sales, cash handling and opening/closing procedures, supervisory experience involving coaching, feedback, and training, problem-solving issues related to customer service in day-to-day operations, and a fast-paced team environment.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.