Customer Relations Specialist
6 days ago
We're looking for a skilled Customer Relations Specialist to join our team. As a key member of our global services team, you'll be responsible for solving complex customer problems, negotiating solutions, and building strong relationships with our customers and partners.
Your Key Responsibilities:
- Solving Customer Problems: Find, negotiate, and propose creative solutions to complex customer problems through discussions and written communications.
- Customer Satisfaction: Identify and escalate customer dissatisfaction to improve operational processes.
- Relationship Building: Establish relationships with other company functions and departments to mobilize the right resources at the right time to optimize problem resolution.
Requirements:
- Customer Service Experience: Experience in customer service or customer relations required.
- Communication Skills: Excellent verbal and written communication skills.
- Resourcefulness: Resourcefulness and flexibility.
- Problem-Solving Skills: Good judgement, negotiation, and problem-solving skills.
Why Join Us?
- Diversity and Inclusion: We value diversity and strive to create an inclusive workplace where every employee feels like they belong.
- Benefits: We offer a range of benefits, including annual bonuses, generous paid time off, and pension plans.
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Hochelaga, Canada BRP Full timeWe’re looking for a customer relations specialist to solve problems, and win back and retain the most demanding customers in our global network (Americas, EMEA and Asia-Pacific). You'll be working closely with the dealer network, customers and your customer service colleagues. YOU’LL HAVE THE OPPORTUNITY TO: Find, negotiate and propose creative solutions...
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