Customer Relations Specialist

6 days ago


HochelagaMaisonneuve, Quebec, Canada BRP Full time
Customer Relations Specialist

We're looking for a skilled Customer Relations Specialist to join our team. As a key member of our global services team, you'll be responsible for solving complex customer problems, negotiating solutions, and building strong relationships with our customers and partners.

Your Key Responsibilities:

  • Solving Customer Problems: Find, negotiate, and propose creative solutions to complex customer problems through discussions and written communications.
  • Customer Satisfaction: Identify and escalate customer dissatisfaction to improve operational processes.
  • Relationship Building: Establish relationships with other company functions and departments to mobilize the right resources at the right time to optimize problem resolution.

Requirements:

  • Customer Service Experience: Experience in customer service or customer relations required.
  • Communication Skills: Excellent verbal and written communication skills.
  • Resourcefulness: Resourcefulness and flexibility.
  • Problem-Solving Skills: Good judgement, negotiation, and problem-solving skills.

Why Join Us?

  • Diversity and Inclusion: We value diversity and strive to create an inclusive workplace where every employee feels like they belong.
  • Benefits: We offer a range of benefits, including annual bonuses, generous paid time off, and pension plans.


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