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Front Desk Associate

2 months ago

Nisku, Alberta, Canada Four Points by Sheraton Edmonton International Airport Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Four Points by Sheraton Edmonton International Airport. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Guest Registration and Check-in/Check-out

Register arriving guests and assign rooms, process group arrivals and departures, and take, cancel, and change room reservations.

Guest Services

Provide information on hotel facilities and services, provide general information about points of interest in the area, and process guests' departures, calculate charges, and receive payments.

Inventory and Administrative Tasks

Maintain an inventory of vacancies, reservations, and room assignments, and perform clerical duties such as faxing, filing, and photocopying.

Communication

Answer telephone and relay telephone calls and messages, and provide customer service to our guests.

Requirements
  • Education

Secondary (high) school graduation certificate.

Work Experience

7 months to less than 1 year of experience in a similar role.

Language

Fluent in English.

Work Schedule

32 hours per week.

Work Environment

This is a fast-paced environment that requires standing for extended periods.