Logistics Operations Specialist

5 days ago


SaintJeansurRichelieu, Quebec, Canada BRP Full time
Overview: At BRP, we're a world leader in recreational vehicles and boats. We create innovative ways to move on snow, water, asphalt, dirt, and even in the air. Our company is rooted in a spirit of ingenuity and intense customer focus. We operate manufacturing facilities globally, with a workforce of close to 20,000 people who are passionate about their work.

Salary and Benefits: You'll receive an annual bonus based on the company's financial results, generous paid time away, pension plan, collective saving opportunities, and industry-leading healthcare fully paid by BRP. Additionally, you'll enjoy flexible work schedules, summer schedules that vary by department and location, holiday season shutdowns, educational resources, and discounts on BRP products.

Job Description: As a Customer Experience Analyst, Distribution and Logistics, you'll have the opportunity to perform research and analysis of processes and systems that impact dealer experience with BRP distribution and logistics. You'll troubleshoot specific cases raised by dealers to understand all root causes, identify and follow up on corrective actions, propose potential process improvements, and collaborate with various teams to address process gaps that impact dealer satisfaction. You'll also build reporting tools to quickly respond to dealer complaints and monitor issues proactively.

Required Skills and Qualifications: To thrive in this role, you'll need at least 2 years of experience using SAP S4 and EWM, specifically sales and distribution and inventory management modules. You should have an understanding of S4 Transportation Management (TM) and experience working in distribution operations as an operator or analyst. You'll also need experience building Snowflake and Power BI reports. Autonomous, curious, analytical individuals with excellent written and verbal communication skills, in both French and English, will excel in this position.

Benefits of Working at BRP: We value diversity and strive to create an inclusive workplace where every employee feels like they belong, can grow, and find meaning. Our team is made up of spirited people driven by the belief that work is not just about the destination, but the journey.

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