customer service coordinator

5 days ago


SaintJeansurRichelieu, Quebec, Canada Fed Supply Full time

Hello I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world. Hello I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world. My client in the agri-food industry is looking for a Customer Service Coordinator to work on site in Saint-Jean-sur-Richelieu. Reporting to the Customer Service Supervisor, the coordinator must have a knowledge of logistics and carry out the following tasks: - Process customer orders quickly and efficiently, checking product availability and coordinating with logistics teams to ensure timely preparation and shipment. - Handle all customer requests from order receipt to final delivery. - Provide quality support to customers, answering their questions about products, delivery times, stocks and any other queries related to their orders. - Handle customer complaints with professionalism, finding appropriate solutions and following up to ensure customer satisfaction. - Monitor customer feedback on their experiences and interactions with the company, analyze areas for improvement and collaborate with other departments to implement corrective actions. - Suggest improvements in customer service processes to optimize the overall experience. - Coordinate returns of non-conforming or defective products with the quality and logistics departments. - Monitor the refund, exchange or replacement process in line with company policy. Compétences : - Diplôme en gestion de la chaîne d'approvisionnement, gestion logistique, gestion des affaires, ou domaine similaire. - Minimum de 2 à 3 ans d'expérience dans un rôle similaire, idéalement dans le secteur agroalimentaire ou un secteur lié à la distribution de produits. - Connaissance des systèmes de gestion des stocks et des outils ERP (Ex. : SAP, Microsoft Dynamics, etc.). - Connaissances de base en logistique (gestion des expéditions, suivi des stocks, gestion des transporteurs). - Excellente communication et capacité à résoudre les problèmes clients de manière professionnelle et rapide. - Maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit dans le but d'échanger avec nos clients internes et externes



  • Saint-Jean-sur-Richelieu, Quebec, Canada Bank of Montreal Full time

    **Job Overview**We are seeking a highly skilled Customer Service Advisor to join our team at the Bank of Montreal. As a Customer Service Advisor, you will be responsible for delivering exceptional service to our customers and providing advice and guidance regarding financial solutions.About the Role:Deliver personalized service to customers and prospects,...


  • Saint-Jean-sur-Richelieu, Quebec, Canada Belron Canada inc Full time

    Customer Service Representative - LebeauCustomer Service Representative - LebeauApply locations St-Jean-sur-Richelieu, QC time type Full time posted on Posted 12 Days Ago job requisition id JR52207Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d'auto, and Vanfax,...


  • Saint-Jean-sur-Richelieu, Quebec, Canada Montgolfieres Full time

    Do you have a flair for service and want to contribute to the experience of one of Quebec's biggest festivals? Join us as a customer service intern and help create an unforgettable experience for our festival-goersWhat you'll learn:- Manage customer interactions in a dynamic event context.- Deliver a quality customer experience, even in demanding...


  • Saint-Jean-sur-Richelieu, Quebec, Canada Independent Grocers Alliance Full time

    About the Role:We are seeking a skilled and customer-focused individual to join our team as a Clerk at Independent Grocers Alliance.The successful candidate will be responsible for providing exceptional customer service, receiving and storing merchandise, placing products in counters and displays, ensuring product rotation, and assisting with inventory...


  • Saint-Jean-sur-Richelieu, Quebec, Canada Independent Grocers Alliance Full time

    Company Overview">As a customer-centric organization, we are committed to providing exceptional shopping experiences for our customers. Our team members play a vital role in delivering on this promise by offering personalized service and support.">Job Description">We are seeking a detail-oriented and resourceful individual to join our team as a Clerk. In...


  • Saint-Jean-sur-Richelieu, Quebec, Canada Lebeau Vitres d'autos Full time

    Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d'auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.We welcome applications from everyone, and are firmly committed to diversity, equity...


  • Saint-Jean-sur-Richelieu, Quebec, Canada Bank of Montreal Full time

    Job OverviewWe are seeking a dedicated and results-driven individual to join our team as a Personal Banking Associate. In this role, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing guidance on financial solutions that meet their best interests.


  • Saint-Jean-sur-Richelieu, Quebec, Canada Fed Supply Full time

    Fed Supply is seeking a Logistics Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.You will work closely with our logistics teams to ensure timely preparation and shipment of customer orders, and will be responsible for monitoring...


  • Saint-Jean-sur-Richelieu, Quebec, Canada Fed Supply Full time

    We are seeking a Supply Chain Coordinator to join our team at Fed Supply. In this role, you will be responsible for processing customer orders quickly and efficiently, checking product availability and coordinating with logistics teams to ensure timely preparation and shipment.You will handle all customer requests from order receipt to final delivery,...


  • Saint-Jean-sur-Richelieu, Quebec, Canada Montgolfieres Full time

    Company ProfileMontgolfieres is a leading organization in Quebec's festival scene, dedicated to creating exceptional experiences for visitors. As a Customer Service Trainee, you will be part of a dynamic team that prioritizes guest satisfaction and delivers memorable moments throughout the festival.Job SummaryThis internship provides an exciting chance to...


  • Saint-Jean-sur-Richelieu, Quebec, Canada National Bank Full time

    Job OverviewAs a Banking Advisor at National Bank, you will play a vital role in delivering exceptional customer experiences and building long-lasting relationships with clients. Your expertise will help individuals achieve their financial goals and provide them with tailored banking solutions.Key Responsibilities:Greet clients and answer their questions in...


  • Saint-Jean-sur-Richelieu, Quebec, Canada Montgolfieres Full time

    IntroductionMontgolfieres is proud to offer an internship program for aspiring customer service professionals. As a Customer Service Trainee, you will play a vital role in ensuring the satisfaction of our festival-goers, working closely with internal teams to deliver exceptional service and creating lasting memories for our guests.Job RoleThe ideal candidate...


  • Saint-Jean-sur-Richelieu, Quebec, Canada Independent Grocers Alliance Full time

    Company Overview:The Independent Grocers Alliance is a dynamic and customer-focused organization seeking highly motivated individuals to join our team as Clerks. As a Clerk, you will play a vital role in ensuring the smooth operation of our grocery stores.


  • Saint-Jean-sur-Richelieu, Quebec, Canada Fed Supply Full time

    We are seeking a Customer Experience Specialist to join our team at Fed Supply. In this role, you will be responsible for providing exceptional customer service and ensuring that customer needs are met.You will work closely with our logistics teams to ensure timely preparation and shipment of customer orders, and will be responsible for monitoring customer...


  • Saint-Jean-sur-Richelieu, Quebec, Canada The Home Depot Canada Full time

    We are seeking a highly motivated and customer-centric Customer Experience Representative to join our team at The Home Depot Canada. As a representative of our brand, you will be responsible for creating memorable experiences for our customers through personalized service and expert product knowledge.You will have the opportunity to work in a fast-paced...


  • Saint-Jean-sur-Richelieu, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Hours: 37.5Work Location: Saint-Jean-Sur-Richelieu, Quebec, CanadaLine of Business: Personal & Commercial BankingPay Details: $59,500 - $84,000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation...


  • Saint-Jean-sur-Richelieu, Quebec, Canada Willson International Limited Full time

    **About Willson International Limited**We are a dynamic organization in the Customs Brokerage and Third-Party Logistics sector, committed to delivering exceptional services to our clients while promoting a culture of innovation, growth, and work-life balance.**Job Description**We are seeking an experienced Regulatory Affairs Lead to join our team. As a key...


  • Saint-Jean-sur-Richelieu, Quebec, Canada Flordeco Full time

    Company OverviewFlordeco is a dynamic Quebec-based company that has been in constant evolution for 15 years. Our goal is to offer a diverse range of products as well as comprehensive services to meet our customers' needs. With 36 stores in Quebec and one in New Brunswick, we specialize in flooring and decoration.


  • Saint-Jean-sur-Richelieu, Quebec, Canada BRP Full time

    We are looking for a project coordinator to join our distribution NA team. This individual will assist our group in the selection and prioritization of our team's numerous initiatives.  With the primary goal of improving our distribution activities, you will work closely with the operations teams and 3PL to implement a strategy and a project portfolio aimed...


  • Saint-Jean-sur-Richelieu, Quebec, Canada Bank of Montreal Full time

    About the Role: As a Personal Banking Associate, you will work closely with our customers to understand their financial goals and provide personalized advice on banking services and products.Key Responsibilities: Identify customer needs, deliver exceptional service, and provide guidance on financial solutions.Benefits: Opportunity to grow professionally,...