Commercial Insurance Brokerage Manager, Small Business

2 weeks ago

Vancouver, British Columbia, Canada Gallagher Full time
About Gallagher

Gallagher is a global leader in insurance, risk management, and consulting services. With a team of over 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive.

We believe that every candidate brings something unique to the table. Even if you feel you're close but not an exact match, we encourage you to apply.

Job Description

As a Commercial Insurance Brokerage Manager, reporting to the Director of Client Solutions, you will provide exceptional client service to Gallagher's Select Clients. You will work collaboratively with a dynamic team to carry out a wide range of duties, including managing an existing portfolio of Commercial clients, driving the renewal cycle, handling day-to-day policy updates, building relations with insurers, and marketing policies.

Work Environment: Hybrid (Agile) - We enjoy the benefits of working remotely while collaborating and interacting with each other in the office.

Your Responsibilities
  • Support a designated portfolio of small, medium, and enterprise business clientele, playing the lead role in business retention and continually building upon customer relationships.
  • Evaluate accounts at renewal, taking vital steps in placing coverage required by the client, re-marketing when necessary, adhering to binding authority set out by carriers.
  • Respond to client inquiries quickly and efficiently, maintaining quick turnaround times for any actions required on behalf of the client.
  • Recognize upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
  • Consistently act to upgrade insurance market knowledge, staying ahead of new products and policy updates.
  • Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher.
About You
  • A solution-oriented approach has always allowed you to offer clients the most resourceful and innovative solutions.
  • Strong communication and interpersonal skills enable you to develop deep relationships with clients and build partnerships with colleagues quickly.
  • A fast-paced, dynamic environment brings out the best in you. You're able to prioritize effectively, exceeding client expectations every time.
  • Maintaining a keen eye for detail comes naturally and is a key part of your success in past roles.
  • You're highly tech-savvy, with an ability to learn new systems, tools, and processes.
  • 3 to 5+ years of Commercial Insurance Brokering experience is ideal.
  • Knowledge of E&O, D&O, Cyber, MGA's, and secondary markets is considered an asset.
  • CAIB, CIP, CRM, or other relevant certifications/designations are highly valued.
  • An active and good-standing Alberta License and/or BC License is required.
  • Knowledge of EPIC is considered an asset.
Compensation and Benefits

On top of a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits.

Below are the minimum core benefits you'll receive, depending on your job level, these benefits may improve:

  • Flexible medical & dental coverage to meet your household's needs.
  • Life, Dependent Life, and AD&D Insurance options.
  • Retirement savings including RRSP, company match, TFSA, pension, and more.
  • Employee Stock Purchase Plan.

Other benefits include:

  • Educational expense reimbursement.
  • Employee assistance programs.
  • Discounted gym membership (GoodLife Fitness).
  • Opportunity for flexible work arrangements.
  • Paid sick days & personal days.
  • Paid Time Off to Volunteer.
  • Employee education recognition program.
  • Employee referral bonus program.
  • LifeWorks Employee Assistance Program.
  • Matching Gift Program.

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