Collections Team Lead
2 days ago
We are seeking an experienced Collections Supervisor to join our team at RB Global Inc.
About the Role:
- The successful candidate will be responsible for managing a team of collections professionals, overseeing day-to-day operations, and developing strategies to improve workflows.
- This is a hybrid position that requires working from home 3-4 days a week and on-site at our Burnaby office 1-2 days per week.
Responsibilities:
Key Responsibilities- Manage a team of collections professionals in North America, ensuring they meet individual and team targets.
- Oversee day-to-day dialer operations, analyze data, and identify opportunities for improvement.
- Collaborate with cross-functional teams to process workflows and achieve organizational objectives.
- Responsible for hiring, training, and development of team members.
- Perform other duties as assigned.
Qualifications:
Requirements- 3 years of collections experience, preferably in an auction-related environment.
- Strong analytical and problem-solving abilities, with a flair for identifying process gaps or opportunities for improvement.
- Excellent written and verbal communication skills, with the ability to interact personally and professionally.
- Strong organizational and time management skills to efficiently oversee team activities, workload, and resources.
- Track record of meeting or exceeding KPIs in a collection environment.
- Hiring, training, and development of staff members.
- Proficiency in resolving disputes and conflicts constructively and diplomatically.
- In-depth understanding of collections regulations, compliance, and best practices in North America.
- Proficiency in utilizing collections software and tools and a solid grasp of data analytics for decision-making.
What We Offer:
- A competitive salary range of $84,000.00 based on national averages.
- A hybrid work arrangement with WFH and on-site workdays.
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