Collections Team Lead

2 days ago


Canada RB Global Inc. Full time
Job Description

We are seeking an experienced Collections Supervisor to join our team at RB Global Inc.

About the Role:

  • The successful candidate will be responsible for managing a team of collections professionals, overseeing day-to-day operations, and developing strategies to improve workflows.
  • This is a hybrid position that requires working from home 3-4 days a week and on-site at our Burnaby office 1-2 days per week.

Responsibilities:

Key Responsibilities
  1. Manage a team of collections professionals in North America, ensuring they meet individual and team targets.
  2. Oversee day-to-day dialer operations, analyze data, and identify opportunities for improvement.
  3. Collaborate with cross-functional teams to process workflows and achieve organizational objectives.
  4. Responsible for hiring, training, and development of team members.
  5. Perform other duties as assigned.

Qualifications:

Requirements
  • 3 years of collections experience, preferably in an auction-related environment.
  • Strong analytical and problem-solving abilities, with a flair for identifying process gaps or opportunities for improvement.
  • Excellent written and verbal communication skills, with the ability to interact personally and professionally.
  • Strong organizational and time management skills to efficiently oversee team activities, workload, and resources.
  • Track record of meeting or exceeding KPIs in a collection environment.
  • Hiring, training, and development of staff members.
  • Proficiency in resolving disputes and conflicts constructively and diplomatically.
  • In-depth understanding of collections regulations, compliance, and best practices in North America.
  • Proficiency in utilizing collections software and tools and a solid grasp of data analytics for decision-making.

What We Offer:

  • A competitive salary range of $84,000.00 based on national averages.
  • A hybrid work arrangement with WFH and on-site workdays.


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