Pet Care Professional Leadership Opportunity

4 days ago


Sault Ste Marie East, Canada PetSmart Full time
About Our Store

At PetSmart, we're passionate about helping pets and their owners achieve a better quality of life. As a Customer Engagement Manager, you'll play a key role in driving customer satisfaction and loyalty within our stores.

Your Role

We're seeking a skilled leader to join our Department Management team as a Customer Engagement Manager. This role is ideal for someone who enjoys working with customers, leading teams, and creating personalized shopping experiences.

  • Pet Parent Engagement: Set the standard for customer engagement, ensuring every pet and pet owner has a positive experience in our stores.
  • Associate Leadership: Lead a team of retail and pet care associates who are passionate about providing excellent customer service.
  • Overall Retail Initiatives: Collaborate with colleagues to create an exceptional customer experience, from ensuring associates have extensive knowledge of pet solutions to building connections with pet owners.
About Your Career

We offer opportunities for growth and development, including training programs, leadership roles, and career advancement. As a Customer Engagement Manager, you'll gain valuable experience in store operations, leadership, and customer service.

Key Responsibilities
  • Lead a team of associates to deliver exceptional customer service.
  • Create a positive and engaging store environment that meets customer needs.
  • Develop and implement strategies to drive sales growth and customer loyalty.
  • Mentor and train associates to enhance their skills and knowledge.
  • Collaborate with other departments to ensure seamless store operations.
Requirements

To succeed in this role, you'll need:

  • A minimum of [insert number] years of experience in retail or customer-facing roles.
  • Excellent communication and leadership skills.
  • The ability to work in a fast-paced environment and adapt to changing priorities.
  • A passion for delivering exceptional customer service and leading high-performing teams.
Compensation and Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. You'll also enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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