Senior Business Process Analyst for Operational Efficiency
2 weeks ago
We are seeking a Senior Business Process Analyst to join our team at Epsilon Solutions Ltd. in Calgary, Alberta, Canada.
Job DescriptionIn this role, you will be responsible for eliciting and analyzing high-quality requirements for each build to meet or exceed operational efficiency standards.
You will ensure that changes proposed do not cause loss of revenue or negative customer impact.
Key Accountabilities- Planning & Development:
- Process intake funnel items and support prioritization of requests by providing clearly documented value statements (ROI, Regulatory, Security, Shaw Brand reputation, CX impact, Front Line impact, Prevent Loss of revenue)
- Identify requirements and document deliverables (creating stories/JIRA Cards, BRDs, FRDs, Process Documentation/Maps) for initiatives
- Define acceptance criteria and review with stakeholders
- Maintain a functional understanding of design and requirements
- Support business with shifting priorities due to competitive business landscape and participate in defining MVP
- Participate in the development of Domain Road map and Solution evaluation for deliverables
- Cross-domain contracts and user stories sign-offs
- Review the test evidence artifacts
- Domain Knowledge:
- Acquire knowledge in the business domain to ensure deliverables meet business requirements and do not introduce new anomalies
- Understand high-level business processes and priorities to support domain vendor partner deliver high-quality work
- Identify/Create/Modify any new or adjust current domain processes as required
- Using domain knowledge, leadership skills, critical thinking, and problem-solving skills to negotiate creative solutions that follow the 80/20 rule (80% of value to come from 20% of the work)
- Communication:
- Build and maintain relationships with cross-domain (including Release teams) and business groups to ensure each party's requests/requirements are met and processes documented to ensure timely and proactive communication
- Flag business issues/risks based on design and documentation of any deliverables/initiatives (with the assistance of Tech Leads/Architects)
- Communicate expectations
- People:
- Balanced, professional (respectful), focused
- Lead by example and promote Shaw values
- Financial & Operational Metrics:
- Requirement Quality
- Process Engineering
- Fulfillment of request
- Domain satisfaction (feedback)
- Documentation Quality
- Deadlines/Deliverables met
- Collaborate with other BAs, tech leads, QA, and developers on documenting new/existing processes, requirements, issue identification, and resolution
- Communicate changes/impacts to other teams
- Understand BMA portfolio and how changes impact domain and BMA
- Collaborate with teams on projects prioritized by the BMA portfolio
- Work with other BAs, team leads, tech leads, QA, and developers to prioritize application changes
- Sprint/Release planning
$85,000 - $115,000 per year, depending on experience
How to ApplyPlease submit your resume and cover letter to apply for this exciting opportunity.
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