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Revenue Performance and Quality Assurance Specialist

2 months ago

Ottawa, Ontario, Canada City of Ottawa Full time
Job Summary

The City of Ottawa is seeking a highly skilled Revenue Performance and Quality Assurance Analyst to join our team. As a key member of the Revenue Service, you will play a critical role in ensuring the effective and efficient delivery of revenue functions.

Key Responsibilities
  • Conduct in-depth analyses of complex data to identify trends and areas for improvement
  • Develop and maintain quality assurance programs to ensure compliance with statutory regulations and industry best practices
  • Collaborate with stakeholders to identify and address performance gaps and develop strategies for improvement
  • Provide expert advice and guidance on revenue-related matters
  • Develop and maintain policies and procedures related to revenue functions
Requirements
  • Completion of a 4-year university degree in Business Administration, Commerce, Finance, or a related field
  • Minimum of 4 years of experience in municipal finance, with direct experience in customer service or collections
  • Completion of the Municipal Tax Administration Program (MTAP) from OMTRA
  • Strong knowledge of legislation related to assessment, billing, collections, water, and tax
  • Excellent analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong communication and interpersonal skills
What We Offer
  • A competitive salary range of $78,367.38 - $95,355.26 annually
  • A comprehensive benefits package
  • A dynamic and supportive work environment
How to Apply

Interested candidates should submit their application, including a cover letter and resume, to the City of Ottawa's website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.