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Career in Workforce Management
2 weeks ago
- Develop and implement scheduling systems to ensure efficient labor utilization and optimal service delivery.
- Analyze contact center trends to optimize business performance, including call volume arrival, schedule distribution, staff productivity, and staff allocation.
- Make data-driven decisions to adjust staffing levels and schedules to meet changing business demands.
This role is critical in managing the short-medium staff planning process for each of the Wyndham and partner contact centers.
